Customer Service Representative

MELANIE MONTGOMERY

White Hall, AR *****

870-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Individually motivated by energy and enthusiasm and as I would like to utilize this drive and some knowledge to gain a one time experience that would reward me with the overall skills necessary for permanent and future employment in this field. SKILLS

Outstanding typing

Training and mentoring

Time management

Problem Solving

Active Listener

Ability to work under

Pressure

Emotional intelligence

Creativity

Leadership

Report Preparation

Reading Comprehension

Court Appearances

Safe Weapons Usage

Emergency Situations

Medical Emergency Response

Effective Working Relationships

Commercial Property

Tactical Deployment

Information Verification

Critical Thinking

Active Listening

Outreach Initiatives

Officer Training

Police Patrol Operations

Municipal Codes

Directing Traffic

Warrant Procedures

Safety Violations

Disciplinary Action

Public Disturbance Investigation

Render Aid

Surveillance and Patrol

Prisoner Transport

Criminal Law

Disabled Vehicle Removal

Issue Citations

WORK HISTORY

09/2021 to Current Customer service Representative Alorica

Inbound calls, salesperson, troubleshooting, answering any questions the customer has

02/2022 to 02/2023 Patrolman

Pine Bluff Police Department – Pine Bluff, AR

Identified, pursued and arrested suspects and perpetrators of criminal acts. Rendered aid to accident victims and other persons requiring first aid for physical injuries.

Responded to emergency calls to provide assistance to citizens in need. Monitored traffic violations, issuing citations as necessary. Assessed and managed potential risks and hazardous situations. Monitored criminal activity in community to identify suspicious activity. 05/2021 to 09/2021 Customer service Representative/fraud claims agent Advance Call Center Technology

Fraud Claim agent, inbound calls, customer service, investigate claims/background, advance computer and verbal communication 02/2020 to 05/2020 Office Administrator

Pine Bluff City Hall

Office organizer, file documents for employees and agency, Microsoft word, outlining ability power point set up for agency, door greeting, typing, bank deposits 2

05/2019 to 01/2020 Sheriff

Jefferson County Sheriff's Office, Deputy

Transportation, serve warrants, surveillance, bailiff, court order office, investigate crime, file incident/ accident reports, welfare check. EDUCATION

05/2019 Bachelor of Arts Degree: Criminal Justice

University of Arkansas At Pine Bluff - Pine Bluff, AR GPA: 1

CERTIFICATIONS

CFR - Certified First Responder

CPR certified

Arkansas Basic Law Enforcement Training Certified

FEMA

Sobriety CheckPoint Certified

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