Shirley J. Daniels

**** ***** **. ***. *

Greenville, North Carolina

Mobile: 252-***-****

adzftm@r.postjobfree.com

Medical Administrative Professional

Team player with extensive medical administrative, office administration and customer care experience, looking for employment that allows me to utilize my strengths in the areas of office administrative and customer service support.

Areas of Expertise

• Medical Office Administration

• Office Management

• Medical Office Procedures

• Payroll

• Scheduling Interviews

• Delinquent account collections

• Onboarding new hires

• Human Resources Structure

• Researching potential candidates

Sales & Marketing

Organizing workshops

Legal Office Administration

Customer service

Typing speed/55 wpm

Highly organized

Billing/Insurance

Technical Proficiencies

Platforms: Microsoft Office, People Soft, Sharepoint Products: MS Word, Excel, Access, Adobe, Spreadsheets Tools: Computer, fax, scanner, printer, various phone systems Professional Experience

ECU Health/Nease Personnel, Greenville, NC

04/2022-10/2022

Recruiting Specialist

Detailed oriented, paying special attention to each job posting’s specific needs. A strong networker, with a natural ability to build and maintain professional relationships. Respect for compliance and confidentiality.

Strong knowledge of hiring requirements for positions posted. Campus recruitment, including career fairs.

Helped fill staff vacancies by researching candidates for top tier vacancies. Monitored vacancies, and worked to fill them by identifying potential candidates. Scheduled interviews for Talent Acquisitions.

First point of contact between the organization and a potential hire. Intimate knowledge of the human resources structure and hiring guidelines. Belk, Kinston, NC

08/2018 – 03/2019

Human Resource Manager

Interviewed and hired new sales associates.

Scheduling, Payroll, and general office manager duties. Maintained a professional working environment.

Vidant Medical Center, Greenville, NC 09/2017 – 02/2018 Unit Secretary

Assisted in supporting patients and medical staff by answering incoming calls, organizing charts, admitting and discharging patients.

Responsible for the transfer of patients from one unit to another using EMR. Physicians East,

Greenville, NC 06/2017 - 09/2017 Patient Support

Specialist

Inbound and outbound calls.

Patient Scheduling, which included cancellations and rescheduling. Checked for accuracy of insurance and doctor referrals. Scheduled hospital follow-ups, doctor referrals and travel clinic using EMR. Adecco/Regional Acceptance Corporation, Winterville, NC 09/2015 – 12/2016

Collections Agent

Called customers to collect on delinquent accounts. Negotiation skills.

Troubleshooting to establish a plan action to resolve issues on customer accounts and implementation of a solution.

Extensive data entry.

Billing

Kmart, Greenville, NC

04/2015- 09/2015

Service Desk Associate/Cashier

Customer returns, refunds, exchanges.

Supervision of cashiers, which included assignment, overrides, voids, making change. Transferred calls to various departments.

Other duties included: Cashing checks, Western union, money orders, lottery, and bill payments. NJ Department of Environmental Protection, Trenton, NJ 07/2013 - 02/2014

Administrative Secretary II

Processed documents for office of community relations and case assignment. Kept an account record and processed all payments received for the bureau. Submitted deficiency emails. Distributed incoming mail to various departments. Entered data electronically for new files. Answered phone calls relevant to the department. Answered questions and documented inquiries in access. PharmPro Inc./Albert Einstein Medical Center, Philadelphia, PA 10/2012 - 12/2012

Medical Secretary/Cardiology

Data Entry. Filed and sorted incoming and outgoing mail. Facsimile, copier, printer. Correspondence and mail delivered to various physicians. Temporary agency assignments. Princeton House Behavioral Health/Hamilton NJ

01/2012-10/2012

Medical Records Secretary

Processed release of information requests in accordance policy and directives. Maintained logs as required. Located and extracted pertinent information from medical files. Located materials based upon written request for medical information and reports findings to requestors of information. Advised patients and agencies such as insurance companies, social services, and medical activities on policies associated with releasing medical information.

Princeton Medical Group, Princeton, NJ

03/2011 - 12/2011

Medical Records Clerk

Copied, Scanned, and prepared medical records. Data entry. Pulled files for patient appointments. Answered phones.

Legal Aid of North Carolina, Greenville, NC

02/2008 - 08/2009

Front Office Manager

Conducted telephone and personal interviews with potential clients. Opened and closed case files. Compiled information in system necessary for attorney's case file. Education & Credentials

Business Administration 1979 to 1981

Saint Augustine's College - Raleigh, NC

High School Diploma/College Prep 1975 to 1979

Hertford County High School - Ahoskie, NC

Professional Certification

National Certification in Medical Assisting 2010 to 2011 Harris School of Business and Healthcare Careers - Hamilton, NJ Graduate

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