Sales Representative Call Center
Resume:
C C
CAUSIA CRUZ
PROFILE
CONTACT
Focused on helping your organization in maximizing performance and profitability through supporting the development, management and direction of the staff with
my advanced understanding of customer needs and superior assessment skills that translate into accomplishing management objectives.
Address
2211 CLUB LAKES PKWY
LAWRENCEVILLE, GA 30044
Phone
adzfsx@r.postjobfree.com
EXPERIENCE
Global Insurance Dispatcher
Genpact / Sandy Springs, GA / 2019-2021
·Oversee as many as 23 property and vehicle cases a day
·Assist Adjustors with property damage claims assessments
·Assist Medicare and Medicaid customers with questions about there policy
Lead Customer Sales Representative
ARS/Rescue Rooter / Norcross, GA / 2016 -2019
§Generating daily consumer reports
§Managed Home Depot service accounts
§Prepared bids and invoices
§Setup city and county permits and inspections
§Managed and dispatched web leads, managed all inbound call center calls
§Followed up on delinquent accounts
§Processed customers HVAC and CC for transaction
Account Specialist
Nations Recovery Center / Doraville, GA / 2012 - 2015
§Directly supervised, trained, developed, employees
§Efficiently negotiate and schedule received accounts to be paid
§Manage, recover, and process overdue accounts
§Status and organize a high volume of received accounts
Surgical Assistant
Mid Atlanta OMS / Atlanta, GA / 2007 - 2011
§Prepare rooms for surgical procedures
§Assist surgeons through a multitude of surgical procedures
§Prepare patients for consults and surgical procedures
§Maintain cleanliness of the office and procedure rooms periodically
EDUCATION
AS Degree
High Tech Institute in Marietta, GA
Surgical Technician
Current Goal
Enroll in St. Leo University in Duluth, GA Fall Semester for B.A. in Accounting
SKILLS
§Account Managing
§Business To Business
§Consumer Service
§Permits and licensing
§Developing others
§Training Associates
§Loss Prevention
EMPLOYMENT
Genpact Sandy Springs, GA 2019-2021
ARS/Rescue Rooter
Nations Recovery Center
Mid Atlanta OMS
Norcross, GA
Doraville, GA
Atlanta, GA
2016 – 2019
2012 – 2015
2007 – 2011
Contact this candidate