Statewide Customer Service Field Supervisor
Resume:
JOHN LOCKARD
adzfnc@r.postjobfree.com
Dedicated utility industry professional with extensive experience and a proven track record of optimizing service operations and enhancing customer satisfaction. Seeking a role that leverages my leadership, operations management, and customer engagement skills to drive efficiency and excellence. WORK EXPERIENCE
Statewide Customer Service Field Supervisor
05/ 2023 to 08/ 2023
US Water Services Corporation
New Port Richey FL
Supervised Utility's Field Services, managing Customer Service Technicians and Meter Readers.
Executed diverse meter reading communication networks, Direct read, AMR and AMI platforms while meticulously scheduling over 800 meter reading routes monthly. Pioneered the Zone Flow System, reducing service order backlog and response times. Coauthored "Anatomy of a Service Order," resulting in on call solutions Managed complex state-wide OPUS 21 CIS Service Orders Operations ensuring efficient completion.
Lead Utility Service Worker
08/ 2004 to 03/ 2023
City of LaGrange
LaGrange GA
Managed meter division operations, overseeing a team of 10 Utility Service Workers. Coordinated schedules with monthly routes and billing cycles, ensuring consistency. Dispatched service orders and collaborated with Billing Coordinator for accuracy. Leveraged advanced data analytics and meter data management applications. Applied 25+ years of meter reader expertise, including AMR and AMI solutions. Spearheaded project operations and training to deploy AMR solutions and guided team during migration to AMI Network.
Administered the Meter PC Network and software applications. SKILLS
Leadership and Management - 10+ years
Interpersonal Communications - 10+ years
Service Order Operations - 10+ years Team
Oriented - 10+ years
Microsoft Excel - 10+ years
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