Network Engineer Customer Service

ELIZABETH HUNTER

**** ********** *****

Bryan, TX 77808

C: 206-***-****

OBJECTIVE

EDUCATION

Hard working go-getter with a positive attitude. Over 30 years’ experience in Project Management, Customer Service, IT Support and Network Engineering. Willing to learn new skills and will help wherever necessary.

University of Washington

Seattle, WA

1984-1988

BA Economics

BA Psychology

CERTIFICATIONS

NOVELL

Certified Network Administrator -

Multiple Certification Levels

Certified Network Engineer –

Multiple Certification Levels

Brocade Networks

Brocade Certified Network

Engineer

Foundry Networks

Foundry Network Engineer –

Multiple Certifications

Allied Telesyn

Allied Telesyn Network Engineer

Fiber Optic Association, Inc.

CFOT

KEY SKILLS

PROJECT MANAGEMENT

BUDGETING

CUSTOMER SERVICE

EXPERIENCE

September 2000 – August 2021

WAN Engineer Northshore School District (Bothell, WA) Design, Implement and Manage Wide Area Network in over 40 buildings throughout 3 cities. Position included Project Management and working with cities, counties, utility companies UULC (811/One Call, Underground utility) and NJUNS (Aerial utility).. Also in charge of Fiber Optic cabling and materials, Firewall, Web Filter, Routers and Demarcs.

- Routers: Extreme, Brocade, CommScope, Ruckus, Cisco, etc.

- Firewalls: Fortinet, Secure, Cyberguard, Cisco, etc.

- Protocols (OSI Layers 1-7): Copper and fiber cabling (standard, twisted and crossover), Ethernet, VLANs, ACLs, Multicast and Unicast, PIM, OSPF, DHCP, VLANs, IP Helper, and more. Firewall and Webfilter config and management, including but not limited to UDP, TCP, ICMP, VPN and VoIP

- Network Management Tools: Extreme Network Management, Brocade Network Manager, Solar Winds, Orion, SNMP versions 1, 2c and 3 on various network management software

- Fiber Optic Project Mangement SW: OSPInsight, including splice tools and other; NJUNS, OneCall

July 1998 – September 2000

Network Engineer Highline School District (Burien, WA) Design, Implement and Manage Network Servers and Switches in over 30 buildings. Support Student and Financial systems software. 1996-1998

Network Engineer UNISOFT (Bellevue, WA)

Installed, troubleshot and managed networks at various companies as a support and sales network engineer

Dec 1988 - 1996

Network Engineer EMCON (Bothell, WA)

Installed, troubleshot and managed LAN, WAN and Voice networks at all offices in Washington and Oregon as well as WAN connections to all offices nationwide. Designed Internal communication and Email system before Email systems were common. Designed HR and Time Management System. Installed, configured and managed all hardware and software. Senior Level Help Desk Support. Award for changing the network setup in the California home office that saved over an hour each day per person (over 100 employees).

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