Customer Service Representative
Resume:
EVONY RUTH
BOBOYO
CAREGIVER
I'd like to secure a responsible career that will utilize and
enhance my knowledge and skills while making a significant contribution to the success of the company.
Experience
March 9,
2020 -
Present
Optum Global Solutions Inc. Real
Time Analyst
Before this promotion becoming an RTA,
i also work as an advocate assisting
members with their concern in Health
Insurance about Prescription, coverage
and Benifits from October 2019 to March
2020.
Now my role is a Real Time Analyst we
are responsible for constantly
monitoring the required vs actual
Headcount, as well as the use of
auxiliaries. Attendance monitoring and
tagging. Creates and updates specific
reports related to productivity and
metrics from the assigned account. We
are also responsible in
updating/correcting skills and End of Day
reports.
July 2017 -
September
United Arab Emirates - Dubai
Domestic Helper
Contact Me
ruthypriority@gmail.c
om
Block 1 Lot 16
Mahogany St.
Greenbreeze Village 1
Langkaan 2
Dasmarinas
Cavite,Philippines
skype: ruthy_bee
Awards
Mcdonalds McSmile
Award - June 27, 2007
Teleperformance - Five
Keys Recognition for
Great Customer
Experience - April 20,
2016
Optum Global Solutions
Inc. - ICRIP Ambassador
(For Exceptionally Good
and Sustained
Performance Yielding
Significant Business
2019
Task and responsibilities: Cleaning and
reporting any safety hazards to the
homeowner or manager in charge.
Vacuuming, sweeping, emptying trash
cans, dusting shelves, cleaning windows,
and mopping floors, change linens, wash
dishes, food preparation and ironing and
laundry.
September
14, 2015 -
January 7,
2017
Teleperformance Inc. Customer
Service Representative
Customer Service Representative is the
first person most customers
communicate with when they have a
problem. The Customer Service
Representative must handle complaints,
provide appropriate solutions for
customers, and follow up to resolve any
issues their customers.
The account that we handle is JP Morgan
Chase and I work as a Fraud Specialist
we are the once who help members in
blocking and un blocking their credit
card, replacement and make sure every
account is safe.
October 6,
2014 - June
19, 2015
Sutherland Global Services
Customer Service Representative
Customer Service Representative is the
first person most customers
communicate with when they have a
problem. The Customer Service
Representative must handle complaints,
provide appropriate solutions for
Impact and Customer
Recognition) - December
2019
Skills
Knowledge in Microsoft
Word, Excel, Powerpoint.
Knows how to use
Outlook.
Basic skills in painting.
Team player, Competent
and willing to be trained
to take new challenges.
Languages
English
Filipino
Interest
Music, Travelling, Sports,
Movies, Foods, Cooking
and Gardening planting
vegetables.
References
Jam Zalamea
Optum Global Solutions
Inc. Work Force
Department
Real Time Analyst
***.*******@*****.**
m
customers, and follow up to resolve any
issues their customers experience.
What we mostly do is account
maintenance, 30% up selling and other
concern regarding Quickbooks.
January 30,
2007 -
September
30, 2007
McDonald's Company Service
Crew/Cashier
Greeting customers, preparing food,
placing food items on trays, adding
napkins and condiments, recommending
products, promoting special deals,
collecting payments, and keeping the
work area clean and organized.
March 1,
2009 - March
8, 2009
MISSIONARIES OF THE POOR,
SISTERS, INC. OJT On Caregiving
Course
Training for Caregivers which serves
orphaned, neglected, abused and
handicapped children.
March 9,
2009 - March
14, 2009
DR. NILO O. ROA MEMORIAL
FOUNDATION HOSPITAL OJT On
Caregiving Course
Training course on caring for
Hospitalized Patients.
Vital sign monitoring.
Cleaning wounds.
Report unnecessary situation from the
patients.
Education
2008 - 2009 University Of Nueva Caceres
Kristel Rosales
Optum Global Solutions
Inc.
Work Force Department
Real Time Analyst Lead
Leslie Armillo
Optum Global Solutions
Inc.
Work Force Department
Real Time Analyst Lead
******.*******@*****.**
m
Caregiver - Vocational
2002 - 2006 Naga View Adventist College High
School
Trainings
July 6, 2008 -
July 13, 2008
Health Line Review Medical
Therapeutic Massage
December
14, 2008 -
Bicol Institute Of Holistic Therapy,
Inc Cardiac Rehabilitation & Chest
Theraphy: Postural Drainage
Contact this candidate