Jessica Adkins

*** ****** ****** *****, ** *****

402-***-****

adzfhx@r.postjobfree.com

Education

Glenwood High School

-Graduate 2005

University of South Dakota

-Psychology/Social Work Studies 2006 - 2009

Experience

Woodman Life - (3/14 to 7/15) Omaha, NE

Job Title: Customer Service Representative

Job Description: Assisted sales representatives and members with policy questions and concerns. Assisted beneficiaries with processing member life insurance claims. Lincoln Financial Group. - (10/12 to 2/14) Omaha, NE Job Title: Customer Service Representative

Job Description: Assisted group insurance members and brokers with benefit plan changes and information. Responsible for quality customer service and detailed written communication. EMS Inc. - (01/12 to 10/12) Omaha, NE

Job Title: Caller

Job Description: Processed outbound and inbound calls for various line groups. Trained team members on call processing systems and coached on call taking behaviors. Linnwood Estates Assisted Living - (08/10 to 12/2011) Glenwood, IA Job Title: Caregiver

Job Description: Providing care for elderly individuals who require help with activities of daily living. Including assistance with daily hygiene cares, medications, cleaning, laundry and meals. Managing medication orders between the doctors, nurses, family and pharmacy. Responsible for telephone communication regarding medication changes, family concerns, vacancy and property information. Inn on Westport Assisted Living - (08/09 to 08/10) Sioux Falls, SD Job Title: Care Giver

Job Description: Providing everyday care for elderly individuals in an assisted living facility. Including assistance with daily hygiene cares, medications, cleaning, laundry and meals. University of South Dakota Foundation Center - (09/07 to 05/09) Vermillion, SD Job Title: Student Caller

Job Description: Called Alumni, faculty and students and encouraged them to donate money to scholarships, student events and University projects. Personally raised over 100,000 dollars for the University.

Skills

Certified Medication Aide through the State of South Dakota Proficient in the Microsoft Office Suite