Customer Service Veterinary Technician
Resume:
Nichole Dean, CVT, VTS (Dentistry)
*** **** **** ****** ****** Valley, MN 55975
*********@*****.***
http://www.linkedin.com/pub/nichole-dean/2b/2aa/b15
SUMMARY OF QUALIFICATIONS
10+ years of veterinary technician experience
Over 20 years of customer service experience
Ability to think on feet and problem solve
Attention to details and ability to be accurate
EDUCATION
Minnesota School of Business Rochester, MN September 2012
Associate of Applied Science in Veterinary Technology
GPA 3.77
Honors/Awards: Honors List every quarter and graduated with High Honors
Relevant courses:
Small Animal Nursing and Nutrition
Small Animal Surgical Assisting
Anesthesiology
Advanced Veterinary Clinical Skills
Hematology and Small Animal Disease
Parasitology
Continuing Education Courses:
Low Stress Handling
Practical Dentistry for the Veterinarian and Technician
Veterinary Dental Radiographic Technique Simplified
VTS Dentistry Training - So. California Veterinary Dental Specialties
Animal Dental Training Center – Technician’s workshop
VCA Anesthesia Certification Program
AVDT Credentialing program- Class of 2018 Graduate
Cat Friendly Professional Program- American Association of Feline Practitioners
EXPERIENCE
Spring Valley Vet Clinic Spring Valley, MN October 2022 -Present
Certified Veterinary Technician, Veterinary Technician Specialist in Dentistry
Provide exceptional care to pets along with excellent customer service in a fast paced veterinary hospital.
Assist doctors with examinations by obtaining histories, preparing vaccines, and obtaining and running diagnostic samples.
Intake patients for surgery, take vitals, draw up anesthetic and pain medications and managing anesthesia, and discharging patients.
Perform blood draws, IV catheter placement, and take radiographs following OSHA guidelines.
Efficiently perform dental cleanings including digital intraoral radiographs, identifying areas of concern, placing nerve blocks, and assisting doctors with oral surgery.
Maintain accurate medical records including communications with clients, treatments performed, medications administered, along with billing and payments received.
Assist at reception answering phone calls, creating patient files, uploading record from outside clinics/labs, and scheduling appointments.
Revised and streamlined outside laboratory sample procedures.
Assisted in teaching on the job trained assistants.
Created client education handouts on bland diets and on dental malocclusion management.
Cascade Animal Medical Center & Inn/ VCA: Cascade Rochester, MN September 2012 -October 2022
Certified Veterinary Technician, Veterinary Technician Specialist in Dentistry
Provide caring and compassionate care to pets along with excellent customer service in a fast paced veterinary hospital.
Assist doctors with examinations by obtaining histories, restraining patients in a low stress manner, preparing patients for surgery, and managing anesthesia.
Perform blood draws, IV catheter placement, and take radiographs in an efficient and safe manner.
Efficiently perform dental cleanings including digital intraoral radiographs, identifying areas of concern, placing nerve blocks, and assisting doctors with oral surgery.
Maintain accurate medical records including communications with clients, treatments performed, medications administered, along with billing and payments received.
Traveled to other VCA clinics to give lectures on dentistry and taught dental radiograph wet labs.
Blue Pearl Rochester, MN January 2020 -Present
Relief technician
Provide caring, compassionate, and efficient care while triaging patients.
Performing initial TPR and gathering history to relay to the veterinarian on staff.
Explaining treatment plans to owners and answering questions that the owners might have.
Perform treatments as directed by the veterinarian including blood draws, IV catheter placement, and take radiographs in an efficient and safe manner.
Fill medications to go home with the owner and go through discharge information.
Target Rochester, MN September 2010 –September 2012
Pharmacy Technician
Best Overall Pharmacy award in the district fall 2011.
Efficiently fill prescriptions by accurately entering them in the computer, pulling the medication, counting and label them for checking by the pharmacist.
Communicate via phone and fax with doctors, insurance companies and guests regarding prescriptions.
Assessed the inventory and placed orders as needed to ensure the proper amounts of drugs were kept in stock.
Provided excellent customer service by completing sales and returns through the register in a fast, fun, and friendly manor.
Self Employed In Home Daycare Spring Valley, MN March 2007- September 2010
Licensed Childcare Provider
Provided excellent and reliable care for children ages six weeks to ten years.
Prepared, served, and logged meals for up to 10 children daily.
Facilitated educational and fun activities for children of varying ages.
Maintained safe and organized facility.
Designed contracts and maintained accurate health and accounting records for all of the children.
Dairy Queen Spring Valley, MN August 2004- February 2007
Shift Leader/Assistant Manager
Provide excellent customer service in a fast paced environment.
Assessed the inventory and placed orders as needed to ensure the proper amounts of stock were kept.
Maintained safe, clean, and organized facility.
Responsible for counting tills, preparing deposits, and opening and closing paperwork.
Assigned duties to staff while working alongside of them where needed.
Don’s Family Market Spring Valley, MN December 2002- August 2004
Cashier
Provided excellent customer service.
Responsible for counting till at the end of shift.
Gymboree Rochester, MN April 2001- December 2001
Assistant Manager
Contributed in meeting sales goals while providing excellent customer service and using company sales techniques.
Responsible for counting tills at the end of shift and payroll on weekends.
Transitioned stock as new shipments came in and replenished the floor as needed.
Supervised other team members and assigned tasks.
Nichole Dean
209 East High Street Spring Valley, MN 55975
*********@*****.***
http://www.linkedin.com/pub/nichole-dean/2b/2aa/b15
REFERENCES
Kelli Lucas
Pharmacist, known 13 years
Weber and Judd (formerly at Target)
**********@******.***
Stephanie Stafford
Certified Veterinary Technician, known 10 years
VCA Cascade Animal Medical Center
Kae Klankowski
Certified Veterinary Technician, known 9 years
VCA Cascade Animal Medical Center
Kathy Muthart
Certified Pharmacy Technician, known 13 yrs
Target Pharmacy
**************@*****.***
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