GERALD BLOUNT

Houston, TX *****

832-***-****

adzfh5@r.postjobfree.com

PROFESSIONAL SUMMARY

IT professional with experience working in highly motivated and productive team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Employing strong operational support techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction. Career supported by a certificate of completion for the Information Technology Systems Administrator Program and the pursuit of numerous CompTIA and MTA certifications.

PROFESSIONAL EXPERIENCE

Technical Support

● Attended to waiting areas, staff areas and examination rooms, focusing specifically on floors, windows, walls and examination surfaces

● Effectively managed and resolved customer inquiries and complaints, established recurrent clients and good working relationships

● Installed, tested and repaired CCTV and DVR systems for various job sites by following blueprints to ensure correct installation locations

● Inspected electrical/fire alarm/network systems and their components to building/county code for the purpose of evaluating conditions and identifying necessary repairs and recommending preventive maintenance.

● Used blueprints to troubleshoot electronic components, relays, control modules and monitor modules.

Information Technology (Hands on Training)

● Implemented mobile solutions including laptops, tablets and mobile communication

● Provided Wireless Network Support and install, configure and troubleshoot wireless access points

● Performed troubleshooting on different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning

● Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required Customer Service

● Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers

● Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements

● Performed HR related duties and maintained HR forms: I-9, W-4 forms, new employee hire packages, benefits, exit interviews

Office Administration

● Performed front office procedures; phone management, assisted customers, email correspondence, data entry, filing, faxing and ability to multitask. Provided excellent customer service and customer support.

● Worked alongside team leaders and managers to implement changes in processing procedure and improve efficiency for the department and company. Determined, energetic individual experienced and trainable to learn new techniques.

● Kept records about the process of waste disposal and ensuring that the process is done accordance with the policies of the hospital

● Maintained safe and healthy work environment by following standards and procedures by complying with legal regulations

WORK HISTORY

Housekeeping Aid Department of VA 2017

– 2019

Low Voltage Wire Technician Senergy Fiber Telecommunications 2016

– 2017

Construction Laborer PeopleReady Employment

2016

Housekeeping Aid Department of VA 2015

– 2016

Administrative Office Assistant Western KY University 2009

– 2010

Office Manager Clayton Manufactured Homes 2003

– 2009

TECHNICAL SKILLS

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Malware Identification, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

EDUCATION AND CERTIFICATIONS

Information Technology Systems Administrator Program MyComputerCareer 2021

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