Elianna Wood

Highly driven candidate and problem solver who has worked in the financial and

copywriting industries. Experienced with improving clients' websites, troubleshooting phones, and evaluating issues with loan documents. Minneapolis/Saint

Paul

612-***-****

EXPERIENCE

Chad Fischer State Farm— Account Representative

July 2023-present

● Respond to incoming calls for billing and customer service questions.

● Cold call and reach out to current leads to see if they are interested in purchasing insurance.

● Provide quotes and submit applications as requested.

● Assist with event planning to advertise to prospects. Computershare, Minneapolis— Custody Operations Specialist June 2022-June 2023

● Used borrower information to look up security and warehouse loans and compared documents received to corresponding checklist.

● Cited exceptions on system and indicated missing documents as needed.

● Trained new employees on how to perform duties as previously described, creating customized written resources to maximize retention.

● Completed a significant backlog of trailing documents with the assistance of a coworker.

● Completed reviewing a significant number of PDFs before the end of 2022, oftentimes reviewing documents at three times the expected productivity rate.

Marketsource, Roseville — Sales Associate/Team Lead October 2021 - April 2022

● Activated phones under prepaid and contract plans.

● Recommended applicable phones, plans, and related products according to customers' needs and budgets.

● Assisted customers experiencing technical difficulties or wanting to update their plan.

● Answered questions over the company phone.

● Assisted fellow team members with activation and troubleshooting difficulties as needed.

Self-employed— Freelance Writer

February 2021 - February 2022

● Wrote both short-form and long-form articles to improve the SEO of websites.

● Completed in-depth edits and proofreading as needed.

● Completed larger projects such as ghostwriting a book and writing weekly articles for a fashion blog.

SKILLS

Copywriting

Editing

Chain of Custody

Data Entry

Finance

Problem Solving

LANGUAGES

English,

native/fluent

Spanish, familiar

EDUCATION

University of

Northwestern,

Saint Paul

PSEO, 3.96 GPA

Woodcrest

Academy

(Homeschool)

High School

Diploma, 4.0 GPA

Insurance

License

Property and

Casualty

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