MICHELE GRAEF

SUMMARY

Experienced customer service associate with over 30 years in warehouse operations including inventory, sales, customer service, purchasing, order fulfillment, shipping, and receiving. Hardworking and account-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

SKILLS

Manufacturing and warehouse procedures

Inventory tracking/Return materials

Vendor management

Shipping/receiving/UPS/USPS/FedEx/DHL

Customer service-oriented/Managed customer calls

Computer Proficient/Microsoft/Quick books

Managed company emails from customers

EXPERIENCE

EOS IT Solution/Meta

Newark, Ca

12/2022 to 02/2023

Worked for Meta within EOS Well I was cleaning Laptop and Inventory.

Balance staffing

Fremont, ca

08/2022to 09/2022

Tesla factory

Worked in Plastics

Everything that was plastics I worked with. They were all injection molds. QC whatever came down line.

ADECCO STAFFING

SAN JOSE, CA

07/2022 to 08/2022

Ran Laser machine and Robotic machine.

For disk production also tested parts and they were done.

OFFICE DEPOT – OFFICE MAX

FREMONT, Ca Shipping/Receiving Clerk/Outbound Associate 09/2018 to 05/ 2021.

Outbound associate for private fleet, routing packages to correct trucks, tacking boxes from conveyer belt, scanning using WMS program, labeling, placing, ensuring outgoing package quality, liQ 50lbs and use of pallet jacks/hand truck.

AMAZON FULFILLMENT ASSOCIATES

NEWARK, CA

Production Associate I 09/2018 to 03/2020

Loading and unloading of trucks, route incoming products, unload and secure containers, trailer dock and release, manage bill of lading for incoming trailers, scan packages, work with heavy bulk items from 50-250 pounds and use of dolly and pallet jack.

MILLENIUM TRANSPORTATION – ALLIED AUTO PARTS

FREMONT, CA

Delivery driver 09/2018 to 02/2020

Deliver auto parts to mechanic shops, pick up product returns from customers, load and unload products from vehicle, inspect auto parts for damage.

NELSON STAFFING

FREMONT, CA

Production Associate/Tesla (Contract) 05/2018 to 06/2018 Responsible for automotive assembly, quality control, adjusted equipment to ensure quality production using tools such as torque wrenches and drills, reading blueprints, worked assembly line.

INSTACART

LOS ALTOS, CA

Shopper/Delivery (Contract) 11/2015 to 03/2018

Received customer orders, scanned ordered products through company application, responsible for providing alternate items when order not available, contact customers for order fulfillment, and delivery of orders to customers.

ENERGY TRANSFORMATION SYSTEMS

FREMONT, CA

Sales/Customer Service/Buyer/Shipping & Receiving 02/2001 to 07/2017 Developed and deepened relationships to form lasting and loyal partnerships, upheld quality standards by monitoring and correcting work, educated customers on product and service offerings, confirmed that appropriate changes were made to

resolve customers' problems, researched competitors and sourced new vendors, documented purchasing actives and managed department records, calculated, prepared, and issued bills, invoices, and account statements according to established procedures, managed customer relationships, sales, order fulfillment, buying, and product shipping and receiving.

TASK

PLEASNTON, CA

Construction Worker 10/1998 to 12/2001

Arranged and stored materials, machines, tools, and equipment cleaned all construction areas to avoid hazards, and removed old. roofing materials in an efficient manner, used hand tools to mount, install, and secure tools, transported materials, tools, and machines to installation sites, kept supervisor informed of job progress and material requirements, applied new roofing, and waterproofing of multiple types of flooring.

EDUCATION AND TRAINING

High school diploma/Memorial High, Newark, Ca

Vocational training/TriCounty, Dublin, CA, Food Service certificate.

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