Mohammed Hamandi

Mission Viejo ***** * (***) ***- 2053 adzff7@r.postjobfree.com

EDUCATION

• University of Technology, Electrical Engineering college June 2007 Bachelor of Electrical engineering and education

• CCNA

• California Institute of Technology (Caltech) Current Cloud Computing Program

Employment history

Ericsson Telecom Feb 2018 – Current

One of the largest telecom companies worldwide, and a provider of infrastructure, software, and services in information and communications technology including, among others, 4G, and 5G equipment, and Internet Protocol (IP) and optical transport systems Ericsson Datacenter Engineer Jan 2020 – Current

• Providing comprehensive support for Google and Arelion tickets in their datacenters and other Datacenters like Equininx, Coresite, NTT.

• Installing and configuring new cisco, Ciena, Infinera Dell, Juniper devices.

• TCP/IP, VLANs, OSPF, BGP, SSH and MPLS.

• Maintain and troubleshoot the circuits by providing them with all kinds of tests (OTDR, RFC2544, BERT…etc.).

• Daily experience managing and directing field operations.

• Recommended solutions that improve customer satisfaction and reporting back to my managers.

• Extensive Hands-on experience in installing and testing fiber optic and copper cables in large datacenters.

• Experience in collaboration across multiple levels and function

• Ability to perform hard-drive, DIMM, battery, fan, power supply replacements, and placing new RMA.

• Using software to provide real-time insights into service performance.

• Performing analysis on new tickets, improve customer satisfaction, optimize resource management, align with contract goals, and lead to data-driven decision-making.

• Demonstrated exceptional proficiency in promptly addressing high-priority tickets, achieved consistent SLA compliance, consistently exceeding a 90% success rate especially when on-call by delivering swift and effective resolutions, providing daily status reports on ticket progress and outcomes.

Ericsson RF Field Engineer Feb 2018 – Jan 2020

• Providing comprehensive support for Sprint/T-Mobile Cell Sites, achieving a notable reduction in missed SLA tickets from 25% to 9% in Virginia when I started.

• I have been involved in a diverse range of projects, including building and decommissioning Cell Sites for Sprint and T-Mobile, installing and maintaining equipment and performing migrations for big clients like Google and Arelion.

• Supported AT&T-sponsored events such as the MLS All Stars-Arsenal Soccer Match, achieving a flawless 100% coverage with no disruptions or errors.

• Working daily on Samsung, Cisco, Juniper, Alcatel Lucent, Nokia, Ciena, Infinera, Ericsson and other type of Equipment, including installing/configuring and troubleshooting.

• Installing and configuring new routers, GPS cards, 4G/5G and RF radios.

• Extensive understanding of RF optimization, Airscale, RF radio operations, DAS systems, CSR, DU, timing configurations and MMIMO technology.

• Working experience with AC/DC power systems. HVAC, and environmental controls.

• Building/Commissioning new cell site for T-Mobile and perform RF/GPS location, 911 and speed test.

• Communicating with our client and management team daily and provide them with ticket statuses. SKILLS

• Reading and managing power loads and maintaining thresholds.

• Advanced skills in office 365, Microsoft Word, Excel, Visio, outlook, SharePoint and Power point.

• Experience with Windows, MAC and BIOS systems.

• Knowledge in cloud (AWS, Azure).

• Knowledge in JAVA and Python.

• Strong inventory/documentation management skills, and ability to read and comprehend network and storage designs.

• Knowledge in Generators, Digital control systems, Fire Detection and Protection systems, UPS systems, PDUs, water systems, Sprinkler systems, and security hardware and CCTV.

• Experience with ticketing systems such as Remedy, IFS, ServiceNow.

• Strong team player and problem solver.

• Ability to lift heavy equipment.

• US Citizen and qualified to get a security clearance.

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