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Business Development Customer Service

Location:
Calgary, AB, Canada
Posted:
September 02, 2023

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Resume:

WORK EXPERIENCE

Bilingual Supervisor

SuccessionMatching

**/**** – 04/2022 Calgary, AB

Assistant Store Manager / Customer Experience / Online Grocery Walmart

**/**** – 04/2022 Vernon, BC

Director Business Development / Operations

9Round

02/2017 – 11/2019 Vernon, BC

9Round is #1 in Fitness Kickboxing in the world

- Manage all aspects of the business,

- Hiring & training,

- Digital marketing strategy.

Director Business Development / Operations

SmartGen Rubber Paving

02/2016 – Present Calgary, AB

Rubber paving, Residential & Commercial

Operations / Solutions Manager

Allied Contractors Inc

09/2014 – 01/2016 Calgary, AB

Commercial Drywall

- Provide proactive leadership and guidance for exceptional project performance including: schedule adherence, department and project budget, material, equipment & maintenance, scope of work execution, manpower and production, safety and quality,

- Plan and control change,

- Manage quality assurance programs, COR safety

- Research and implement new technologies and alternative methods of efficiency,

- Set and review budgets and manage cost,

- Create and implement HR processes.

Contact: Sebastien Couture – 403-***-****

General Manager

Cooltime

03/2011 – 07/2014 Mazan, France

#3 in Europe online watches store

- Negotiate new products with international suppliers,

- Define the strategy and trade policy, marketing,

- Manage e-commerce business, SEO, social networking, reading optimization indicators marketing. Regional Sales Director

K Laser France

06/2012 – 06/2014 Lyon France

Medical Laser

- Develop sales team acumen, including contract negotiation, and implement the overall sales strategy.

- Develop new accounts and strategic sales plans for major accounts.

- Direct development of sales plans, objectives, strategies, compensation programs to meet TPS goals.

- Use data analytics to drive sales strategies and philosophies.

- Monitor industry trends and changing regulations to ensure competitiveness and compliance. General Manager

Vincy Europe Ltd

12/2009 – 05/2012 London, UK

Automotive renovation kits and aftermarket parts

- Define the strategy and trade policy.

- Manage teams, implement the necessary measures to achieving full potential of the sale force.

- Drive commercial activities, implement and monitor objectives, sales forecasts and budgets.

- Manage manufacturing processes according to the 6 sigma

- Negotiate international SEO and walk up new products.

- Manage e-commerce business, SEO, social networking, reading optimization indicators marketing. Regional Sales Director

Circular France / SFR VODAFONE

11/2005 – 11/2009 Marseille, France

Telecommunication Company

- Establish operational marketing strategy in the PACA area (southern France),

- Recruit and train sales personnel and merchandisers,

- Manage a sales team going from 35 to 150 persons depending on the time of the year (retail management multi- location),

- Business analysis, implement and monitor objectives, develop action plans. Customer Service Manager

Provence au Soleil

02/2005 – 11/2009 Mazan, France

Resort, Hospitality

- Negotiation with 3rd party website for bookings,

- Negotiation with catering companies for the breakfast,

- Define the marketing strategy

- Customer service

Sales Manager

Toshiba

05/2002 – 12/2004 Guadeloupe, France

IT Company

District Manager

E. Leclerc

01/2001 – 05/2002 Saumur, France

IT Department

Sales Manager

Sale Hotel/Neptune Resort

10/1996 – 12/2000 Saly, Senegal

4 Stars hotel & 5 Stars Resort

EDUCATION

Bachelor Business Management

IUT

09/1992 – 07/1995 Aix en Provence, France

- Business Administration

- Finance Analysis

- Business Management

Technical Sales Trainer & Coach

Dardelin Conseils

05/2006 – 06/2006 Paris, France

TOEIC

Greta

01/2014 – 04/2014 Carpentras France

- The Test of English for International Communication LANGUAGES

- English: Fluent

- French: native

- Italian: intermediate

- Spanish: intermediate

TECHNICAL SKILLS

- MS Office: Word, Excel, Powerpoint, Outlook, Visual Basic

- SalesForce

- Hubspot

- Adobe Creative: Photoshop, Illustrator, Dreamweaver, Publisher, Acrobat INTERESTS

- Travels

- Volley-ball ( 4 years in the professional league Avignon )

- Ski ( 2 years in the junior team )

- New Technologies

- Learning



Contact this candidate