Customer Service Representative

CYNTHIA

DJAMBA

djamba ****@*****.***

978-***-****

Beverly, MA 01915

SKILLS

Customer Relations

Managing Multiple Tasks

Store Maintenance

Prioritization

Customer Relationship Management

EDUCATION

Congo Catholic University

Kinshasa Congo • 07/2021

BBA: Business Administration And Management

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

WORK HISTORY

The Bee - Customer Service Representative

Congo Kinshasa • 02/2021 - 06/2022

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Maintained up-to-date knowledge of product and service changes.

LANGUAGES

French

Native or Bilingual

English

Full Professional

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