TODD R͘ WALLACE

adzfc1@r.postjobfree.com

PeƌƐonal Cell͗ ϲϬϮͲϰϯϮͲϬϬϳϴ

Professional Experience:

Customer Call Center Experience including Pharmaceuticals and Public Health assisting patients in obtaining lifesaving medications otherwise not available by insurance. Assisted in application process and coordinating paperwork and submission once information was obtained. Call Center Work obtaining requested records from various EMARs (Cerner, EPIC) and providing records for compliance and assistance with insurances to meet compliances, deadlines and productivity numbers and goals. Work with patients in order to assist them with improving their quality of life, obtaining local resources, provide a listening ear, spending time together in whatever will help the team meet their goals in the most efficient manner possible. Completed all computer continuing education modules in a timely manner as assigned by Supervisor/company.

Education: Grand Canyon University BS Sociology, Graduated Summa Cum Laude 2014. Ordained Minister from Universal Life Church Ministries 2023 Missionary Preparation classes (Led by Pastors) at church to prepare ourselves through training for field ministry to locals 1986-1993

Stake Missionary for the Church of Jesus Christ of Latter-Day Saints 1998-2000 Experience: Microsoft Office, Excel, Power Point, Word, Kronos, EPIC, Cerner, Type 50 words per minute, Phone etiquette, Communication skills, Microsoft Teams, Skype, Zoom, Google Meets. 11/2022 to 2/2023 Granite Rehabilitation and Wellness - Dietary Aide/Assistance in Social Services as needed. Assist Executive Director and Dietary Manager with compliance and Patient Dietary needs. 9/2022 to 11/2022 APS – Customer Service Representative – Answered calls and assisted with grievances or billing questions regarding their Energy bills. 2/2021 to 3/2022 - McKesson Specialty Health - Customer Service Representative (Temperature excursion Agent) Providing support/education to the department regarding COVID vaccination safety for the Public and those who were administering the vaccinations. Maintain HIPPA privacy for patients while performing the job requirements. 11/2018 to 11/2020 Ciox - ROI Processor -Responsible for pulling EMAR for various healthcare clients through their sites. Assisting in auditing process of end users, worked with executive Team Manager to assist in completing audits in a timely manner. Maintain HIPPA privacy for patients while performing the job requirements.

4/2015 to 11/2018 - McKesson Specialty Health - Insurance Specialist Contact payors to verify patient eligibility for FDA approved medications and product specific coverage information. Utilize internal resources to coordinate, identify and provide alternate funding sources for patients without insurance or adequate coverage through their insurer. Provide accurate and timely follow up to all reimbursement inquiries in accordance with program guidelines. Maintain HIPPA privacy for patients while performing the job requirements. 9/2010 to 2/1015 - Humana - Pharmacy Technician

Working both inbound and outbound calls to assist Pharmacist in providing accurate and timely information to callers. Maintain HIPPA privacy for patients while performing the job requirements.

6/1998 to 9/2010 - CVS Caremark - Pharmacy Technician Aiding Pharmacist in managing calls and inquiries regarding patient’s medications and insurance coverage/availability. Maintain HIPPA privacy for patients while performing the job requirements.

1986-1993– Missionary to various locations with our home church to help provide manual labor to build buildings and spend the evenings on the street speaking to the residents. All participants assisted in building bathrooms, houses, chicken coops (anything to help locals improve their quality of life), playing sports/games, putting on kids programs and productions in their language. Joining locals at their church to sing songs, read bible verses, work on learning their language better and building friendships during the times on the mission trips.

Attended Church (various religions to include Non denomination) from a young age through current. References available upon request.