Customer Service Inside Sales
Resume:
March 2015 to July 2017
Bree Morris
Summary
Results driven Customer Service Specialist with strong customer relationship building and problem-solving skills. Adept at generating leads and appointments using a range of data insight tools and communication methods. Skills
Customer Service
Employee Motivation
Records Organization and Management
Goal Setting
Verbal and Written Communication
Recruitment and Hiring
Teamwork and Collaboration
Employee Training and Development
Team Building and Leadership
Performance Evaluation and Monitoring
Calendar Management
Experience
Stratus Building Solutions
Lead Generation Manager
Remote
Team management – recruiting, hiring, training, day-to-day management of lead generators for 11 different regions.
Create and maintain a positive and motivational team environment to support the relationships between lead generation and outside sales.
Working knowledge of HubSpot, Copper, Data Axle Genie, Convex/Atlas, RingCentral, Ready Mode
(Xencall).
Develop incentive plans and SPIFFs to foster a competitive and collaborative team environment. Set expectations with marketing and sales management through timely and accurate reporting, pipeline and activity/program metrics reporting.
Provide ongoing coaching and critique each individual's pitch, product knowledge and sales capabilities in regular one-to-one meetings.
Stratus Building Solutions
Team Lead
Denver, CO
Assisting in managing the operations of the team
Overlooking and ensuring a smooth workflow
Motivating the team and solving problems
Guiding the team to meet their goals
Delegated daily tasks to team members to optimize group productivity Creating and nurturing a positive work environment to boost morale Establishing effective communication between the team and outside sales Fostered positive employee relationships through communication, training and development coaching Stratus Building Solutions
Westminster, CO 80030 - 303-***-**** - *************@*****.*** - WWW: Bold Profile Lead Generation Specialist/Customer Service Representative Denver, CO
Researched and targeted prospective customers to support business development objectives. Conducted cold calls to initiate contact or follow-up with prospects and qualify leads. Applied lead generating methods in high number of cold calls per day. Developed new leads each day at or above quotas.
Documented sales call data in company software.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Demonstrated leadership by making improvements to work processes and helping to train others. Surpassed sales goals through implementation of successful marketing strategies. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Managed key account service, providing exceptional support to foster loyalty and retention. Oversaw customer support services for multiple locations. Referred unresolved customer grievances to designated departments for further investigation. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Education and Training
Warren Tech
GED
Lakewood, CO
Adams State University
Some College (No Degree)
Alamosa, CO
Accomplishments
Top Inside Sales
March 2022
Award for leading inside sales across the nation in closings for 2021 Top Inside Sales
March 2021
Award for leading inside sales across the nation in closings for 2020 Employee of the Quarter
December 2020
Top Inside Sales
March 2020
Award for leading inside sales across the nation in closings for 2019 Completion Certificate Dale Carnegie Leadership Training for Managers
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