Administrative Assistant Customer Service

OLOJEDE, IFEOLUWA BOLAJI

*, ********* ***** ******** ******** R3X0R9 ******@****.*** 431-***-****

SUMMARY

An individual with the drive and determination needed to perform the required function. Possessing effective organizational skills and excellent team spirit.

Willing to work in an organization of hard, disciplined and skillful progressions where new development and achievement is a priority for greater productivity.

WORK EXPERIENCE

Hub Internationals – Customer service July 19, 2023 – Till date

-Helping clients with their insurance(Motor) needs

-Taking payments for auto Insurance

-Advising clients on various Motor insurance coverages and advantages

Nem Insurance Plc – Marketer, Claims Service August 2019 – April 2023

Supported insurance sales and brand awareness that fostered new and engaged existing target group members.

Established a collaborative relationship with prospective clients.

Distributed policy proceeds after a claim is submitted and approved.

Recommended risk management strategies that fit the client’s risk.

Investigated and sought more information on fraudulent claims

Monitored the progress of claims

Overseas claims compliance with processing, time, and payments

Handled customer's complaints and escalations

Got more closely involved with third-party loss adjusters.

Handled claims by judging coverage of its cover, inspection, negotiation and settlement

Nem Insurance Plc – Underwriter May 2017 – July 2019

Operated the necessary underwriting software essential to dispense my duties.

Assessed applicants’ risk to determine the type and amount of coverage to offer.

Studied insurance proposals presented to the company.

Kept detailed and accurate records of policies underwritten and the decisions made.

Nem Insurance Plc- Administrative Assistant April 2016 – April 2017

Kept proper record of daily businesses.

Claims documentation and advice.

Issuing of certificates to clients.

Putting into ink the yearly proceeds.

Responding to clients’ queries and requests

Institute of Agriculture, Research and Training December 2013 – June 2014

Worked as an intermediary between the institute and the farmers.

Attended a seminar about rearing of poultry birds.

Helped in creating coding guides.

Key in of data received on site.

Customer complaint resolution

EDUCATION

University of Ibadan

Msc Agricultural Extension and Rural Development 2018 – 2019

Joseph Ayo Babalola University

B.A Hons in Agricultural Economics and Extension

2009 – 2015

CERTIFICATION

Fundamental of insurance - In view

SKILLS & EXPERTISE

Effective analytical skills

Self-motivation

Strong interpersonal and communication skills

Confident decision-making skills

Technology

Microsoft office suites

Insurance Enterprise. System (I.E.S)

REFERENCES

Available on request.

Contact this candidate