Technical Writing Writer

Marian Jones

Brooklyn

**************@*****.*** 909-***-****

linkedin.com/in/marian-j-95b704180

https://sites.google.com/view/ux-and-technical-

writing-portf/ux-and-technical-writing?

authuser=0&pli=1

Summary

An experienced editor and freelance writer with certifications in both UX and technical writing. Experience

Technical Writer

TaskUs

Jan 2023 - Aug 2023 (8 months)

• Collaborated with Meta's internal teams to produce top-notch documentation and tutorials that met company style guide standards.

• Ensured that content was tailored to the intended audience.

• Created user interface text, online help center articles, in-app messages, and quick responses for customer support agents.

• Analyzed existing and prospective content and maintained information architecture. Partnerships Documentation and Distribution Coordinator Resilient Strategies LLC

Aug 2021 - Jan 2023 (1 year 6 months)

• Drafted manuals and guides, and kept our Freshdesk solution and SharePoint articles updated.

• Assisted in various HR processes: drafted job postings, wrote offer letters, and evaluated systems and processes

• Helped maintain an organized SharePoint library that contained up-to-date articles and resources, ensuring that employees had easy access to the information they needed.

• Maintained up-to-date ADP profiles to reflect personnel changes such as promotions and salary increases.

Education

Smith College

Bachelor's degree

Sep 2011 - May 2015

New York University

Master of Arts - MA, Liberal Arts and Sciences, General Studies and Humanities Sep 2015 - May 2017

Licenses & Certifications

Marian Jones - page 1

Technical Writing: Quick Start Guides - LinkedIn

Figma Essential Training: The Basics - LinkedIn

Technical Writer Certification - Technical Writer HQ UX Writing Boot Camp certificate - UX Writing Hub

001029

Creating API Documentation - LinkedIn

SEO Foundations - LinkedIn

UX Foundations: Research - LinkedIn

UX Research for Agile Teams - LinkedIn

HTML Essential Training - LinkedIn

Content design pathway - Cake Content Consultancy

Learning Local SEO - LinkedIn

Git and GitHub for Writers - Udemy

UC-52c8d55c-6211-4e86-8040-384460e07059

Learn API Documentation with JSON and XML - LinkedIn Git Going Fast: One Hour Git Crash Course - Udemy

UC-a901c619-7497-45a1-84d9-8debb94732b0

Coding for Writers: Basic Programming - Udemy

UC-cbf77676-b835-4f27-800e-38a9077c3789

Technical Writing: How to Write Software Documentation - Udemy UC-a9ee9b66-b00d-493f-a4ec-1b84d5ae63f2/

Programming Foundations: Fundamentals - LinkedIn

Marian Jones - page 2

Learn API Technical Writing 2: REST for Writers - Udemy UC-f8857c8f-de03-4527-8e6d-a7279a8eac0d/

The Art of API Documentation - Udemy

UC-a86669d6-6b4b-4bab-bdce-519c156ad849/

Skills

Software as a Service (SaaS) • User Experience Design (UED) • Customer Success • Content Management Systems (CMS) • Mobile Content • Content Management • Software Documentation • Technical Writing

Marian Jones - page 3

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