Project Manager Management
Resume:
Mrs.
Hiring Manager
Apex Systems
Miramar, FL.
Dear Hiring Manager:
I am writing to you because I believe my international experience as a Service Delivery Manager, Program and Project Management, Strategic Consultancy, and Digital Transformation Journey; makes me a logical choice for the position of Application Project Manager. I have a proven record of success in directing onshore, and offshore technology initiatives, leading systems development, and deployment functions, and improving operational performance through the strategy development, design, and implementation of solutions. Now I would like to bring my skills to work for your client.
The value I offer to your company is best represented by my accomplishments as a Senior Consultant & Operations Manager, General Manager, Consulting Director, Project Director, IT Service Line Manager, Project Manager, and IT Consultant. In these and other roles, I have:
• As the Program Manager for a transnational Mining Company's inaugural Big Data Warehouse project, I played a pivotal role in overseeing its successful implementation. This program encompassed five projects in both the Mine and Plant domains. My responsibilities extended beyond project management, as I also undertook program management, and team leadership.
• Delivered 100% of the project on time, with quality and within or under budget for Cemex, Synergistics Digital Solutions, and Zinata.
• Oversee IT/OT service delivery management initiatives for a multi-million-dollar company with businesses in South America, South Africa, and Australia. Responsible for strategy, architecture, infrastructure, applications, and IT service model design and implementation.
• Design, Implementation, and Operation of the IT/OT Service Portfolio definition using ITIL, including Service Pipeline and Service Catalogue, Service Readiness in an agile mode allowing a Mining Company to increase by 100% their control and value-added to all the operations using Service Now.
• Manage the OT/IT Service Catalogue with more than 100 Services and 15.000 Assets & CIs to improve Operational metrics using Service Now.
• Earned multiple promotions at Cemex, and Synergistics Digital Solutions.
• Grew PMO income by 30% at Synergistics by introducing new capabilities and services.
• Facilitated a 50% reduction in service incidents through ITIL training and process improvements.
• Led critical projects throughout South America and the Caribbean, including call center implementations, coordinating divestiture activities, and implementing SharePoint and Office365 region wide.
• Directed all project management activities in Latin America.
• Functioned as Operations Manager for Synergistics Digital Solutions, managing a team of 25 consultants for various services. Establishing streamlined processes and increasing company productivity by 99%, reducing costs.
• Met or exceeded all assigned quotas for revenue and project management.
I possess well-developed technical and, business skills and I am experienced in building and managing top-performing teams, coordinating contracted resources, and managing customer relations. The accompanying resume will give you an idea of my potential for making a worthwhile contribution to your company. I am legally authorized to work in the United States (Green Card Holder).
Thank you for your time and consideration.
Yenny B. Valera Bell
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