Quality Assurance Customer Service

Nick Baptista

QA Tester and Commerce Coordinator

Bethesda Softworks / Zenimax Media

Contact Information

Email: ********@*****.***

Phone: 301-***-****

Address: ***** ********* *** #*

Germantown MD 20874

About Me

Extensive experience in QA testing, possessing strong leadership and communication skills. I have led and interfaced with a wide variety of development teams, both internal and external, utilizing a diverse range of testing methodologies ranging from black box testing to automated testing focused on software and website development. I have created and executed comprehensive test plans for games, backend services, and eCommerce functionality, all with adherence to strict accessibility standards. I have worked extensively with Android, iOS, and Windows devices, on many individual hardware platforms as well as software applications. I am fluent in Brazilian Portuguese and Spanish.

I have demonstrated proficiency in production and project management within the Scrum framework, including bug management in Jira and workspace curation in Confluence. With hands-on qualifications in industry-standard programs like Postman, Denuvo, and Slack, I enhance productivity and foster cross-team synergy. I am dedicated to delivering exceptional results and driving the success of software development projects.

Education

2009 – 2014 Associates Degree – General Studies

Montgomery College

Modeling, texturing, and animating 3D assets in 3DS Max and Unity.

Quest and user interface developement

Graphic Design

Creative and technical writing.

Project development.

Professional Experience

6/2011– Present Quality Assurance Tester, Bethesda Softworks

Lead a QA team of eight testers focused on all tasks related to monetization, accounts functionality, social services, and ownership/entitlements for customers. Our focus is on excellent, bug-free product delivery and smooth player experience

Work closely with a wide variety of developers and producers across the company, balancing the needs of engineers, marketing teams, designers, and more.

Lead the QA team consisting of five testers for the Bethesda/Valve Steam migration service. Cross collaborated with Valve Corporation in order to ensure consumers can successfully migrate games from Bethesda.net to Steam

Spearheaded testing and product setup during the launch of Bethesda's digital storefront, allowing customers to purchase digital titles directly from the company for the first time.

Leading the ongoing the effort to audit Bethesda Softworks web presence and ensure that all sites meet Microsoft Accessibility Standards (MAS)

Coordinated testing of Fallout 4's Creation Club, a cross-disciplinary effort involving deliveries of game modifications and monetization of user-created content

03/2015 – 12/2021 QA Tester & eCommerce Coordinator, Bethesda Softworks

Led a small, agile team of testers focused on monetization and customer service throughout the Bethesda.net infrastructure

Point person for all testing needs related to commerce, localization, and internal admin services.

Performed bug and stress testing for the game BattleCry in tandem with QA testers at Bethesda Softworks.

Video Game Credits

2023 Starfield - Quality Assurance

2023 Redfall - Additional QA

2021 Quake - Additonal QA

2020 Fallout 76 - Additional QA

2019 Rage 2 - QA Testers

2018 Fallout 76 - Quality Assurance

2017 Wolfenstein II: The New Colossus - Quality Assurance

2017 The Elder Scrolls: Legends - Heroes of Skyrim - QA

2015 Wolfenstein: The Old Blood – QA

2015 The Elder Scrolls Online: Tamriel Unlimited – QA Testers

2014 Wolfenstein: The New Order – Additional QA

2014 The Elder Scrolls Online – Quality Assurance Testers

2012 Dishonored – QA Testers

2011 Rage - QA

Volunteer Community Experience

2022 – Present Zenimax Workers United

Member of the CWA Committee

2020 – Present International Game Developers Association

Member and presenter in the Washington, D.C. chapter.

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