Hardware Technician Technical Support
Resume:
David Botu
Hardware Technician
Lincoln Park MI 48146
adzf78@r.postjobfree.com
SUMMARY
Proficient at identifying problems and providing solutions to ensure that all computer systems and network components work efficiently. Demonstrated expertise in records management and installation activities. EXPERIENCE
Terralogic, Wayne MI — Hardware Technician
May 2022 - Present
Contracted through Ford Motor Company as a Hardware Technician for Michigan Assembly Plant.
Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging if necessary. Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Troubleshoot daily IT desktop client issues, supporting multiple departments in various buildings at Michigan Assembly Plant.
Researched, documented, and escalated support cases to higher levels of support when unable to resolve.
Leading PC Renewal Project, analyzing requirements to come up with the best solution to complete the task.
Modis, Allen Park MI— Printer Technician
December 2018 - May 2022
Contract through HP as a Global Service Desk for Ford Motor Company. Identified problems with HP printers related to print quality, function, networking issues and escalating issues if necessary. Assisted customers with various types of technical issues via tickets, email and telephone.
Devised incisive workarounds and resolutions for IT-related problems. Maintained a positive working relationship with fellow staff and management. Answered user inquiries to resolve HP printer/scanning issues. Installed and performed minor repairs to HP printing devices. Set up equipment for employee use, performing or properly installing HP printers in the directed location.
SKILLS
Testing and
Troubleshooting
Critical Thinking
Computer Repairs
System Start-Ups and
Shutdowns
Teamwork and
Collaboration
System Backups and
Migrations
Upgrade Implementation
Analytical Thinking and
Problem Solving
Hardware Installation
User Technical Support
EDUCATION
Baker College, Allen Park
MI
May 2018
Bachelor of Information
Technology & Security
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