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Customer Service Data Entry

Location:
Lima, OH
Posted:
September 03, 2023

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Resume:

Katie Brinkman

Detail-oriented, efficient, and organized professional with experience in accounting, warehouse management, and superior customer service. Looking for a long-term career with a great company!

Lima, OH 45801

adzf71@r.postjobfree.com

+1-567-***-****

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Excellent written and verbal communication skills. Highly trustworthy, sensible and ethical. Authorized to work in the US for any employer

Work Experience

Logistics CSR

FTTDC - Ohio Logistics - Ottawa, OH

July 2021 to Present

Work in warehouse management system daily. Schedule all inbound and outbound loads. Produce all invoicing. Inventory management, cycle counts per customer specifications. Maintain awesome working relationships with all customers. A positive attitude and working well under stress is essential for this position.

Other duties as follows:

• Scheduled reservations for carriers

• Check in and out truck drivers.

• Provided assistance to clients answering all emails in a timely manner. Warehouse/Forklift Operator

Graphic Packaging - Kenton, OH

December 2018 to May 2021

Drive forklift supplying machines with raw materials. Quarterly and daily cycle counts. Other warehouse duties as assigned by supervisor. 12 hour shifts. 2-2-3 schedule. Warehouse Administrator

The Concrete Protector - Wapakoneta, OH

April 2017 to August 2018

THE CONCRETE PROTECTOR

Work daily in quick books processing orders, General accounting, and other duties. Arrange outbound and inbound shipments. Was a liaison for vendor's and customers, specializing in amazing customer service. Inventory. Strong communication skills and ability to work independently needed in this position. Warehouse Assistant Manager

NELSON PACKAGING - Lima, OH

2009 to 2013

Actively suggest improvements to enhance quality, improve shipping cost and times. I maintained a very close working relationship with P&G's team (our customer) insuring that P&G's standards and goals were being met on a daily basis. Represented warehouse by attending weekly and monthly audit and quality meetings. Ordered inventory, scheduled pick-ups and deliveries. Developed new inventory spreadsheet. Interpret and create warehouse reports and paperwork including BOL's. Certified Forklift operator, trained new forklift drivers and insure safety measures were being met. Assistant General Manager (AGM)

Buffalo Wild Wings - Lima, OH

March 1999 to November 2005

Assistant General Manager of 25-30 employees per shift. Responsibilities included daily payroll, inventory, cash reconciliation, bank deposits. Monthly accounting duties and reconciliations. After 3 years as AGM, I moved into the Bar Manager role for 2 subsequent years. Learned how to deal with all different types of personalities with respect and kindness, focused on maintaining the highest level of customer service in all situations.

Education

Associate in Accounting

UNIVERSITY OF NORTHWERSTERN OHIO - Lima, OH

2011 to 2013

Associate in ACCOUNTING

RHODES STATE COLLEGE

2005 to 2009

Skills

• Inventory

• Accounts payable

• Quickbooks

• Payroll

• Data entry

• Customer service

• Excel

• Ms office

• Warehouse Associate

• Shipping Receiving

• Forklift

• Administrative Assistant (5 years)

• RF Scanner

• Accounts Receivable

• Pallet Jack

• Logistics

• Account Reconciliation

• General Ledger Accounting

• Financial Report Writing

• Warehouse Management

• Journal Entries

• Office Management

• Tax Experience

• Accounting Software (7 years)

• Time Management (10+ years)

• Leadership

• Supply Chain

• Financial Statement Preparation

• SAP

• Forecasting

• Financial Analysis

• Purchasing

• Auditing

• Microsoft Dynamics Navision

• Accounting

• MRP

• Microsoft Excel

• Computer skills

Certifications and Licenses

Forklift Certification

Recertified by Graphic Packaging- 8 hr course. (OSHA) on January 30, 2020 State of Ohio Drivers License

1997 to 2021

Current valid drivers license

Assessments

Safety Orientation Skills — Expert

November 2019

Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.

Full results: Expert

Reliability — Highly Proficient

August 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Customer Focus & Orientation — Expert

August 2019

Responding to customer situations with sensitivity. Full results: Expert

Memorization & Recall — Highly Proficient

August 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Highly Proficient

Retail Customer Service — Highly Proficient

March 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient

Warehouse associate — Highly Proficient

December 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Extraordinary Customer Service Skills

• Excels at written and verbal communications

• QuickBooks- 2 college courses completed as well as 4 yrs. work experience

• MS Office Certified 2012

• Payroll, Accounts Payable & Receivable

• Project Management

• Inventory Management

• Excel and Data Entry



Contact this candidate