Customer Service Administrative Assistant

NYSIKA JANAE DIGGS

Houston, TX *****

832-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Self-motivated Senior Administrative Executive with creativity in solving long-standing deficiencies with unprecedented solutions. Fast-paced organizer of vast datasets known for effortless coordination of back-end specifics to help high-level operations run smoothly. Exceptional written and verbal communicator known for concise language and thoughtful conveyance of information between proper channels. Over 20 years of Administrative Support and Office Clerical skills specializing in Business Office Administration, Assisting in Plant Operations and Safety with FRA, and Accounting, Microsoft Office, Outlook, Microsoft Teams, SharePoint, Office Management, Adobe Reader. Manage strong administrative skills (Virtual included), customer service, leadership, detail orientation, and organizational skills. Proven ability to supervise as an assistant team leader and handle multiple projects and other subsequent tasks. Extremely hardworking, motivated, dedicated, and a responsible individual with ambitions of working in an organization that is both challenging and rewarding.

SKILLS

Report Analysis

Attention to Detail

Workflow Processes

Collaboration and Interaction

WORK HISTORY

11/2021 to Current Sr Administrative Specialist

DPC Industries

Provided administrative support to clients internally and supported needs for materials organization

Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity

Prepared flawless emails and technical memorandums upon direction of immediate supervisor

Acted as backup for other administrative assistants by providing task support and adapting to individual needs

Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees

Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions

Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency

Expertly organized logistics for functions both within and outside of organization Arranged business travel details for company executives on moment's notice Assisted management with special projects to complete all tasks by deadlines Answered phone calls and responded to inquiries from customers, vendors and other external contacts

Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized Maintained databases and contact lists to keep important contact information accurate and up to date

Maintained office calendars to track important dates and deadlines Prepared detailed documents and reports in adherence administrative processes Coordinated and scheduled meetings and appointments to keep organization running smoothly

Monitored and directed incoming mail and prepared outgoing mail Worked closely with others to accomplish timely invoicing and accounts receivables

Collaborated in timely processing of billing and accounts receivables 12/2020 to 06/2021 Virtual Assistant

Day VA

Virtual Assistant Training

Completed business correspondence, transcription, and data entry Monitored emails, organized inbox, and prioritized messages for supervisor Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information

Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings

Managed phone and email correspondence and handled incoming and outgoing mail and faxes

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests Performed research to collect and record industry data Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy

03/2015 to 12/2020 Senior Assistant Plant Administrator EHS/FRA Cargill Inc

Created and oversaw production schedules and adjusted as needed to meet deadlines

Evaluated employee performance and provided feedback and training as needed Managed personnel by implementing company policies, procedures, work rules, and disciplinary action

Coordinated with other departments to align production with customer requirements

Enforced health and safety protocols to promote safe working environment Planned operations to meet established schedules, factoring in order demands and business forecasts

Prepared and maintained production reports and personnel records Scrutinized production output and identified areas for improvement Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels

Analyzed production data and prepared reports for senior management Utilized data analysis tools to identify and resolve production issues Updated logs and submitted timely reports detailing activities in line with regulatory standards

Trained in and implemented emergency response procedures to protect team members and property

Trained in and implemented emergency response procedures to protect team members and property

Collaborated with technical and administrative teams to develop and implement successful corrective plans

11/2013 to 01/2015 Volt, EHS/FRA, Environmental, Safety Plant Admin Skilled at working independently and collaboratively in a team environment Self-motivated, with a strong sense of personal responsibility Proven ability to learn quickly and adapt to new situations Worked well in a team setting, providing support and guidance Worked well in a team setting, providing support and guidance Worked effectively in fast-paced environments

Managed time efficiently in order to complete all tasks within deadlines Demonstrated respect, friendliness and willingness to help wherever needed Excellent communication skills, both verbal and written Passionate about learning and committed to continual improvement Proved successful working within tight deadlines and a fast-paced environment Strengthened communication skills through regular interactions with others Organized and detail-oriented with a strong work ethic Adaptable and proficient in learning new concepts quickly and efficiently Used critical thinking to break down problems, evaluate solutions and make decisions

Paid attention to detail while completing assignments Developed and maintained courteous and effective working relationships Identified issues, analyzed information and provided solutions to problems Participated in team projects, demonstrating an ability to work collaboratively and effectively

Cultivated interpersonal skills by building positive relationships with others 02/2006 to 07/2014 CSR/Administrative Assistant

Star Furniture, Detailed

Updated account information to maintain customer records Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Answered customer telephone calls promptly to avoid on-hold wait times Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Responded to customer requests for products, services, and company information Handled customer inquiries and suggestions courteously and professionally Provided primary customer support to internal and external customers Answered constant flow of customer calls with minimal wait times Offered advice and assistance to customers, paying attention to special needs or wants

Processed customer service orders promptly to increase customer satisfaction Participated in team meetings and training sessions to stay informed about product updates and changes

Tracked customer service cases and updated service software with customer information

Developed customer service policies and procedures to meet and exceed industry service standards

Trained new personnel regarding company operations, policies and services Monitored cash drawers in multiple checkout stations and maintained adequate cash supply

Cross-trained and provided backup support for organizational leadership Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Responded to customer requests, offering excellent support and tailored recommendations to address needs

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues

EDUCATION

06/1997 High School Diploma

Elsik High School - Houston

05/2009 Associates: Business

University Of Phoenix - Phoenix

09/2019 Administration Communication Basics Certification Admin & PA Certification New Skills Academy - Hertford, UK

ACCOMPLISHMENTS

DPC Industries/DXI Services

Water Chemical Plant (Nov 2021-Present) Sr

Administrative Specialist

Sales Administration

Sales Orders (Chemicals and Transportation Railcars) Freight Management

Document Control

AR/AP through AX system (Microsoft Dynamics AX)

Invoice Management

Manage Vendors/Carriers

Organized Sales Meetings/Events

New Hire OnboardingTestingDay VA- Virtual Assistant Training (Dec 2020-June 2021)

Email Management

Data Organization

Calendar Management

Presentation Development

Content Creation

Social Media Engagement

Google Suite

Used Microsoft Excel to develop inventory tracking spreadsheets. Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. CERTIFICATIONS

Admin & PA Certification-New Skills Academy

Communications Certification-New Skills Academy

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