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Customer Service Data Entry

Location:
Tallahassee, FL
Posted:
September 03, 2023

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Resume:

Obiora Ezeanya

Tallahassee, Florida 850-***-**** adzf3p@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Florida State University (OVG360) 04/2022 – Present

Tallahassee, Florida

Account Manager

Provide general office / administrative / accounting support including input of weekly cash and sales reports, A/P and A/R data entry, event reporting.

Assist with basic payroll functions: compile and process bi-weekly payroll, data entry, and timekeeping verification.

Provide accounting support to venue departments. Reconcile sales reports prior to month end postings. Oversee document coding.

Collect data from multiple sources and generate reports of Spectra’ event operating results to venue management team. Includes generating P&L’s, catering activity recaps and sales reports. Perform month end closing, reconciliations and entries.

Safeguard company assets through close monitoring of accounting procedures; conduct audits as needed. Reconcile bank deposits to sales reports, inventory levels, payroll reporting, A/P and A/R activities.

Prepare current workbooks containing financial information by event type. Supervise preparation of NFP reports by event, and payroll reporting by event.

Provide general office and clerical support: copying, filing, correspondence, telephone inquiries.

Handle basic Human Resources functions: personnel file maintenance, answer employee inquiries regarding scheduling, facilitate job fairs and new hire orientation, maintain employee training logs, submit workers compensation claims and maintain OSHA log, basic report generation, respond to initial unemployment claims, interface with employees regarding basic employment issues.

Relay any accounting, HR, employee relations, safety, policy or procedural concerns, and any situation that may result in disciplinary action, to management (Concessions/Catering Manager, Director of F&B) in a timely and responsible manner.

All other duties as assigned by Director of F&B.

Florida State University (ClubCorp & 51 on Madison) 07/2017 – 03/2022

Tallahassee, Florida

Account Manager/ Office Administrator

•Manages accounts payable processing including GL coding, entry of invoices, obtaining proper authorization for payment and resolves non-payment issues with members.

•Successfully processes weekly sales summary report, AP Sub ledger report employee tip report, time sheets, manual checks, service charge.

•Maintain adherence to corporate, accounting and GAAP standards; address escalated issues from employees and vendors regarding accounts payable; and ensure accurate and compliant A/P files and records in accordance with company policies and government regulations.

•Help Desk Experience

•Technical Writing

•Trained users and served as the "go-to" troubleshooter of the A/P module, which propelled efficiency gains and significant time and cost savings.

•Demonstrated capacity to accurately prepare financial statements including posting journal entries and reconciling account general ledgers.

•Leverages analytical skills to build tools, reports, and performance dashboards and KPI’s for Finance Executive Team as needed.

•Generated growth by building positive relationships department-wide and incorporating refined processes and procedures to improve overall effectiveness and efficiency of the team.

•Manages all of the organization’s weekly/quarterly reporting requirements and ensures that they we all completed accurately & timely in accordance with company policy.

•Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.

Iconic Group 05/2017-07/2018

Tallahassee, Florida

Image Supervisor Shift Leader

•Establishes and maintains a collaborative relationship with staff & 200+ clients and assists with all related customer service inquiries.

•Attention to detail.

•Follows Project Management protocols to capture images, process images using Adobe and Photoshop, upload processed images to client website, and ship the final deliverable.

•Communicates effectively and efficiently with senior level leadership to ensure strong emphasis on attention to detail, organization and innovation are achieved regarding customer orders.

•Demonstrates exceptional leadership skills while maintaining a high level of productivity while helping team members through training and coordination of efforts.

•Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

•Supervises staff communication with clients to ensure that all needs have been met both before and after event has occurred.

GenerationSpan Healthcare 03/2014 to 09/2016 Tallahassee, Florida Office Administrator

•Utilized database to develop summary reports documenting patient insurance billing & coding information every 2 weeks using database and provided expert bookkeeping skills.

•Developed and maintained an accurate inventory database for medications and office supplies.

•Retrieved doctor’s orders upon request from collaborating physicians and assisted medical director in solving critical patient issues.

•Facilitated superior patient care through effective communication and time management of office flow.

•Help desk experience.

CVS/Pharmacy 04/2013 to 08/2015

Tallahassee, Florida

Certified Pharmacy Technician/Inventory Specialist

•Maintained prescription prioritization throughout prescription processing including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials.

•Processed and dispensed written, oral and electronic prescriptions in a timely manner for technical writing.

•Bookkeeping for all pharmacy drugs in stock to maintain expiration date and many other categories.

•Consistently upheld proper pharmacy and general safety procedures and standards including related HIPA laws

Regional Institute for Math & Science (RIMS) 06/2012 to 08/2012 Tallahassee, Florida

Resident Counselor

•Tutored high school students in several subject areas including Math, Language Arts, Biology and Chemistry

•Planned, developed and implemented extra-curricular activities for student participating in

RIMS program to further develop science & math skills learned in the classroom.

•Demonstrated flexibility in responding to changes in assignments and job responsibility

Tallahassee Parks & Recreation 05/2006 to 02/2011

Tallahassee, Florida

Recreational Leader II

•Established and maintained effective working relationships with departmental staff, supervisors, program participants and other community members.

•Reviewed the work of subordinates for completeness and accuracy; offered training, advice and assistance as needed.

•Performed ad-hoc responsibilities including, but not limited to, answered the telephone, copied and filed documents, attended meetings and entered computer data.

EDUCATION

Doctorate Business Administration: Accounting 01/2020-Present Liberty University- Lynchburg, VA

Master of Business Administration, Healthcare 10/2017 to 5/2019

Urbana University- Urbana, OH

GPA 3.67/4.0 Honors

Bachelor of Science, Physical Therapy 08/2007 to 12/2012 Florida A&M University-Tallahassee, FL

GPA 3.0/4.0

AWARDS/RECOGNITION

Ronald McDonald Academic Scholars, Recipient 2007



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