Front Desk Customer Service

PROFILE

Strong and dedicated with four years experience of working in a fast paced

environment. Strong social skills and a fast learner, easily picking up on new techniques and always working to be better. Adept in building positive relationships with customers and employees. Committed to maintaining a positive reputation.

EXPERIENCE

MEDICAL FRONT DESK RECEPTIONIST, ARIZONA PRIMARY EYE CARE — 12/2022 - 6/202 3

Smoothly handled the day to day front desk operations for a busy optometrist clinic staffing 6 doctors, coordinated exams, emergent office visits and special testing visits. Warmly welcomed 30-60 guests per shift, coordinated check in and check out and collected insurance. Managed three phone lines and facilitated over 80 calls/day with clients, staff and vendors. Maintained a clean and organized work area and waiting area . HOSPITALITY FRONT DESK, JW MARRIOTT STARRPASS RESORT AND SPA — 7/2021- 10/2022

At the JW Marriott Starrpass Resort my duties include giving guests a smooth check-in and check out that is memorable and unique while creating customer connections. In the back portion of the office I as well as other individuals were to answer incoming calls and guide them as needed. Task included: putting in house keeping request, electrical request, booking and changing reservations, checking out guest via phone, putting in billing issues to account as well as connecting guest to the sales department for group stays.

HEAVEN POTTS

BARISTA, STARBUCKS — 09/2020 - 05/2022

Warmly greeted new and returning customers and developed relationships resulting in customer loyalty, created a positive environment for partners and customers, successfully resolved conflict resulting in customer satisfaction, opened store, handled money, maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction. EDUCATION

CIENEGA HIGH SCHOOL 2014-201 6

VAIL DIGITAL LEARNING PROGRAM 2016-2019

SKILLS

-Communication Leadership -Teamwork -Problem Solving -Adaptability

-Trustworthy -Customer Service Experience -Responsible -Time Management -Multitasking

REFERENCES

Ashley Lieberthal (Previous Co Worker) — 520-***-**** Raiya Stewart (Friend) — 415-***-****

Delaney Hare (Previous Co-Worker— (520) 906-519 4

77 N Camino Seco. Tucson, Arizona 85710 904-***-**** ************@*****.***