Auto Claims Coordinator

Shantrice Stewart

Result-Oriented Independent Adjuster

281-***-**** ************@*****.***

Houston, Texas

LICENSES

• TX# 3022078

EDUCATION

• Southern University- New Orleans, LA

(Business Management)

CORE COMPETENCIES

•Strong Communication Skills

•Finance Knowledge

• Research Skills

•Service Orientation

•Conflict Resolution

•Team Player/Management

•Deadline-oriented

CORE COMPETENCIES

•Claims Handling and Investigations

•Risk Assessment & Mitigation

•Liability Exposure Evaluation

•Policy Management

•Confidential Records Management

•Insurance Regulations

•Damage Estimating

•Property Claims

PROFESSIONAL PROFILE

Adjuster having experience in investigating losses and property damages, reviewing estimates, and determining policy coverages. Communicates effectively with Insured, Agents, Vendors, and other third parties, while handling multiple claims.

WORK EXPERIENCES

Auto Claims Coordinator September 2019 - Current

Red, White & Blue Trucking LLC, New Orleans, LA

•Receives claims, confirms policy coverage and acknowledgment of the claim.

•Determines validity and compensability of the claim.

•Manages non-complex and non-problematic Auto claims and requests.

•Establishes reserves and authorizes payments within reserving authority limits.

•Communicates claim status with the customer, claimant and client.

Claims Coordinator II January 2016 – May 2019

U.S. Army Reserve, New Orleans, LA

•Assist with District property insurance claims.

•Assist with management of on-site third-party administrator adjuster.

•Authorize payments for repairs to government automobiles involved in accidents.

•Ensure claims handling procedures for the department are updated.

•Review all accident claim reports, and communicate with employees, claimants, witnesses and other relevant parties to gather detailed facts of each accident.

•Negotiating settlements and ensuring that claims are resolved appropriately and timely; manage claim recoveries.

Claims Processor (Property and Auto) January 2017 – January 2018

Family Dollar, New Orleans, LA

•Handled over 100 inbound and outbound calls daily regarding initial claims questions.

•Created and issued check payments to insured customers and lien holders.

•Operator for claims department, assign misrouted calls to the correct adjuster or department.

•Sent task to inside and outside adjuster regarding claims issues.

•Created templates for multiple policies with damages.

Family Medical Coordinator May 2012-November 2014

US Army CYS Unit, El Paso, Texas

•Examine claims records and forms to determine whether the patient has medical insurance.

•Review provisions of certificate or policy to determine the patient’s included medical coverage losses.

•Negotiate claim settlements and make recommendations for legal action when settlements are deemed non-negotiable.

•Reject or accept documentation and determine benefit due.

Contact this candidate