Customer Service High School
Resume:
Samantha Oneal
Lakeland, FL *****
***.********@*****.***
Qualifications Profile
Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants.
● Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
● Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
● Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
● Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
● Success multitasking while remaining professional and courteous in fast-paced environments.
Work Experience
Server
Walk-Ons Sports Bistreaux - Lakeland, FL
July 2021 to Present
Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service. Ensured high guest check averages by suggesting and selling additional food and beverage items. Continually visited guest tables to promote inviting and attentive service. Provided direct assistance to bartender and lounge staff. Conducted inventory tracking and restocked supplies.
Server
Outback Steakhouse - Lakeland, FL
March 2019 to July 2020
Serve customers
Seat customers
Make floor plans
Restock condiments
Cash out customers
Greet customers with a pleasant smile
Serve food
Take orders
Deliver outstanding service
Server/Hostess
Hallbacks Bar & Grill
February 2018 to February 2019
Serve customers
Seat customers
Make floor plans
Restock condiments
Cash out customers
Greet customers with a pleasant smile
Serve food
Take orders
Deliver outstanding service
Server
Taco Bus - Lakeland, FL
July 2015 to March 2018
Serve customers
Seat customers
Make floor plans
Restock condiments
Cash out customers
Greet customers with a pleasant smile
Serve food
Take orders
Deliver outstanding service
Education
High School Diploma
Durant Senior High School Plant City - Plant City, FL 2014
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