Tonishae Lee

Florence, NJ

I believe in upwards mobility and this opportunity will provide me with personal and professional growth, which also offers work life balance. I also possess great leadership and communication skills which gives me the chance to step up when issues arise which leads to effective communication and better interaction with other team members which leads to unity and cohesion. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Alorica Calling Center - Remote

February 2021 to November 2022

• Take over the phone payment

• Listen to customer concerns, understanding their needs, and providing appropriate

• Respond to customer inquiries via phone, chat or email

• Handle and resolve customer complaints

• Provide customers with product and service information

• Process orders, forms, and applications

• Identify and escalate priority issues

• Route calls to the appropriate resource

• Follow up on customer calls and emails

• Complete and produce encounter logs and reports

Customer Service Representative

Sag Pizza - Sag Harbor, NY

March 2021 to August 2021

• Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.

• Perform monetary transactions.

• organize delivery.

• Coordinate with customer and coworkers

• Repetitive tasks like cleaning, setting and organizing tables and chairs

• Cash out Cash register

• Ensuring ingredients and supplies are always instock. Overnight Stock Clerk

Garmex warehouse - Kingston, NY

November 2018 to December 2020

• Attach labels on products

• Report any damages of packages or equipments

• Read customer order from label screen and select product by slot and description

• Assemble customer orders

• Assist in the clean-up of the facility

Busser/Runner

The Maidstone Resturant and Hotel - East Hampton, NY April 2018 to September 2018

• Hostess

• Assist waitstaff in bringing food from the kitchen to customers.

• clean and set all the tables in at the restaurant.

• Barista

• Provide water and refilling beverage

• Dispose of used tableware and replacing it as needed Runner/Prep

Best Pizza and Dive Bar - Montauk, NY

January 2018 to September 2018

• Serve in house pizza to guest

• Cleaning and setting tables

• Prep pizza Dough

• Sweep and mop kitchen

• Fold boxes

Caregiver

El Prado Verde - Spanish town, St. Catherine Jamaica January 2015 to October 2017

• Bathe and Dress Patients

• Prep meals for patients

• Washing patients cloth and dishes

• Clean and sanitize bathrooms

• Make beds and change linens

• Empty trash

• Santizer rooms

Store Clerk

Jewellry king

December 2014 to January 2016

• Operate POS machine

• Pack store items onto shelves.

• Clean the store.

• Create displays for products.

• Greet customers.

• Assist customers when asked.

Data Entry Clerk

National Water Commission

January 2015 to June 2015

• Compiling and sorting through information to input the data manually from booklets into excel

• Input data from word and spreadsheet into excel

Education

Associate Degree in Business Management

Excelsior Community College - 137, 3 Mountain View Ave, Kingston, Jamaic 2017 to 2019

High school or equivalent in Principle Of Business St. Mary's College - Above rocks Jamaica

2009 to 2015

High school or equivalent

Information OF Technology

2009 to 2015

High school or equivalent in Mathematics

Linton's Academy

2013 to 2014

Skills

• Food Service

• Microsoft Office (5 years)

• Problem Solving (4 years)

• Active Listening (10+ years)

• Time Management (10+ years)

• Organizational Skills (10+ years)

• Makeup Artist (10+ years)

• Barista Experience

• POS

• Busser

Certifications and Licenses

Certified makeup Artist

February 2019 to Present

Certified Lash Techician

July 2019 to Present

Contact this candidate