Customer Service Administrative Assistant

Victoria Jauregui

Burbank, CA **************@*****.*** 818-***-****

Professional Summery

Administrative Assistant with excellent customer service skills servicing patients with various needs. Dedicated employee with attention to detail. Responsible for coordinating and ensuring that all patient data was in compliance.

Core Qualifications

●Committed to care with dignity for all patients

●Electronic Medical Records

●Patient care and safety

●Certified in medical coding, billing, and record keeping

Professional Experience

Dr. Morrison at Morrison Corporations Mission Hills, CA Oct. 2005-Jan 2021 left due ill

Administrative Assistant, discusses and coordinates long term care options for all patients

●Responsible for communicating with patients and schedules classes for information regarding their particular health situation/concerns

●Conducts follow ups, updates data base, and organizes meetings

●Serves as a liaison between the hospital and the doctor’s office. Visits patients and discusses options for long term care such as hospice

●Compiles paperwork for patients, assists with coding for billing, and ensures that office is in compliance with HIPPA

Front Desk Clerk/Greeter, provides customer service for all patients

●Collected and imputed patient data into Medisoft

●Scheduled appointments, verified insurance information, and processed copayments

●Updated medical records and processed billing patching regularly

●Provided the highest quality customer service for incoming patients

Department Secretary Cedars Sinai Medical Network Mission Hills, CA Sep. 2002- Apr. 2004

Billing Secretary, oversaw supply needs for a large medical corporation

●Provided administrative l support to the Claims Department.

●Opened, distributed mail, and sorted claims

●Copied claims and medical reports and was responsible for organizing paperwork for the Billing Department

●Faxed all claims to head office and communicated with patients regarding billing issues on a daily basis

●Answered inbound calls on through a multi-line phone system

EDUCATION

American Intercontinental University-Hoffman Estates, IL

Associate of Arts in Healthcare Management May 2015

ADDITIONAL INFORMATION

Bilingual/ English and Spanish

Computer: Microsoft Excel, Word, and Medisoft

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