Support Engineer Technical

David Sechrest

Support Engineer

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704-***-**** *****.********@*******.*** Dallas, NC 28034 CAREER OBJECTIVE

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. I aim to leverage my abilities to fill your company's vacancy successfully. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

SMALL BUSINESS EXPERT, REMOTE

Microsoft (Contract), May 2022-November 2022

• Aided small business owners (1 - 25 M365 licensed users) in understanding all the available features of Microsoft 365

• Assisted with migrating emails and contacts from G-Suite to Microsoft 365 Business

• Assisted with migrating data from Google Drive to OneDrive and SharePoint

• Ensured white glove treatment, including following up with users to provide no additional assistance needed.

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PREMIER SUPPORT ENGINEER, REMOTE

Microsoft (Contract), May 2021-August 2021

• Acted as an emissary between customers and Microsoft Teams product group in dealing with complex issues.

• Reviewed Teams logs looking for anomalies in search of resolution for customer issues.

• Resolved issues with meetings established in Teams not communicating correctly with Exchange Online and Outlook.

• Responded quickly to meet customer needs and resolve problems.

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MICROSOFT 365 CONCIERGE, REMOTE

Experis On Behalf of Microsoft, January 2021-May 2021

• Responded to support requests promptly from small and medium-sized businesses.

• I assisted with setting up domains within the Microsoft 365 Admin portal, including changing DNS records.

• When requested or needed, help set up DKIM and DMARC to harden SPF records

• Guided Admins navigating the Security and Compliance center to assist with Data Loss Prevention (DLP), Information Rights Management (IRM), and mail flow rules.

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FASTTRACK ENGINEER, CHARLOTTE, NC

Blueprint On Behalf of Microsoft, March 2019-December 2020

• Execute, manage, and lead a set of Office 365 customers and partners through the Onboarding technical process.

• Communicated with IT Administrators necessary steps to ready the organization for migrations to Exchange Online, SharePoint Online, and OneDrive for Business

• Analyze, develop, and communicate critical Onboarding process and technology improvement feedback for Office 365 Onboarding and the entire deployment cycle.

• Provided presentation decks to cover topics such as M365 in general, Teams, the security features available, and how to find and add additional security measures.

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SUPPORT ENGINEER, CHARLOTTE, NC

Brillio On Behalf of Microsoft, February 2018-August 2018

• Act as a first response to Tier 3 customers and a secondary reaction for Tier 2 customers related to technical support.

• Assist with Azure Automation and Log Analytics

• Provide support via telephone, written correspondence, and electronic media.

• Work independently with limited supervision.

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OFFICE 365 CONCIERGE AMBASSADOR, REMOTE

Experis On Behalf of Microsoft, September 2015-May 2017

• Assist Microsoft's Business and Enterprise customers.

• Assisted with Hybrid/Cutover/Staged migrations to Exchange Online

• Provided pre-sale consultations regarding SaaS (Google apps and O365 online), PaaS (Azure), and IaaS (Azure and O365)

• Guided customers with setting up, managing, and deploying O365, Azure Active Directory, ADFS, MFA, EMS, and ATP

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EDUCATION

MASTER OF SCIENCE (M.S.) IN COMPUTER INFORMATION SYSTEMS, WASHINGTON, DC, DC

Strayer University, December 2020

SKILLS

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Virtualization Microsoft Office Administration Diligence Communication Time management Fostering relationships Exchange Platforms (2016, 2019, EAC) RBAC

Transport rules Active Listening

REFERENCES

References are available upon request.

VOLUNTEER EXPERIENCE

VOLUNTEER, CHARLOTTE, NC

Second Harvest Food Bank Metrolina

• I have served meals to people experiencing homelessness and participated in Brown Bag for the Homeless.

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TECHNOLOGY

Microsoft 365

Azure Information Protection

Azure

Microsoft Teams

Azure AD Connect

Exchange Migration Methods (Cutover, Staged, IMAP)

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