Evelyn Morris

Security Clearance

**** **** *** **** **********, La 71254

adzenl@r.postjobfree.com

+1 -318 -418-6830

I am actively seeking a customer service position where I can optimize my problem-solving and organizational skills to increase customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. I have skilled collaborators, am committed to high achieving, am an effective cross-functional communicator, solution-oriented professional, rapid, and adaptive. I'm also a firm believer in the three C's of correctional

(Care, Custody, and Control).

Work Experience

Correctional Officer

LaSalle Corrections (Richwood) - Richwood, LA

July 2022 to July 2023

• Regular head counts of detainees within a section

• Monitor inmate behavior and report unusual activity to ensure safety and security • Escort detainees wherever they are needed in a timely, secure manner

• Assist other Correctional Officers with the management of detainees

• Conduct regular searches of detainees areas like cells, recreation rooms, and showers for unauthorized items

• Manage confrontational situations as they arise to maintain security

• Write regular reports of activities

Dispatcher

Lake Providence Police Dept. - Lake Providence, LA August 2021 to July 2022

● Monitors, coordinates, and relays radio and telephone traffic from field units, other law enforcement agencies, and citizens in emergency and non-emergency situations.

● Prioritizes and organizes call load according to nature and type of assistance required. ● ability to run a multi-line emergency dispatch system.

● Strong understanding of the local geography and streets.

● Knowledge of first aid and CPR.

● Understanding of police and fire emergency codes.

● Typing speed of 35 words per minute or more.

Security

Waterview Casino and Hotel - Vicksburg, MS

April 2021 to May 2021

● A casino security officer patrols and inspects casino property to protect against illegal activities, such as cheating and theft. Casino security officers use audio/visual surveillance equipment to monitor for irregular activity and compliance with gaming regulations and laws.

Juvenile Justice Specialist

Swanson Center For Youths - Monroe, LA

May 2020 to November 2020

● Processes new inmates into the juvenile detention center, including ensuring charges and other documents are correct and complete, fingerprinting, photography, physical search, drug/alcohol testing, preparing documents and records, data entry, housing assignment, clothing issuance, inmate orientation, and related booking duties.

● Coordinates inmate scheduling, including court and hearing appearances, evaluations, interviews, and related scheduling.

● Performs release duties, including checking court orders, records, and related paperwork to ensure proper disposition; logging release data into the central computer; following all release procedures and protocols, may include installation of electronic monitoring equipment.

● Monitors and logs inmate incoming and outgoing mail, telephone calls, and visitation, ensuring they meet established and approved protocols.

● Maintains facility security by patrolling the secure areas within and around the juvenile detention center, following policies, procedures, and established timelines.

● Maintains facility security by performing physical searches of inmates and their rooms. ● Monitors inmate behavior in a variety of situations, including assigned housing, classroom, exercise, dining, recreation areas, and related secure areas.

● Monitors and logs inmate activities and movements in a variety of situations, including education and recreation cleaning, etc.

Correctional Officer

Riverbend Detention Center - Lake Providence, LA

January 2013 to May 2020

● Book and process incoming and outgoing prisoners according to written policies and procedures. ● Write detailed and accurate incident reports.

● Patrol the interior and exterior of the facility.

● Conduct inmate and cell searches.

● Inspect visitors and packages delivered to the facility.

● Respond to crises as outlined by policies and procedures.

● Oversee inmate activities including meals, classes, visitation, and recreation. ● Monitor inmates and grounds with surveillance cameras etc. CSM (Customer Service Manager)

Walmart - Oak Grove, LA

March 2014 to November 2019

● Reviewing reports to establish baseline customer satisfaction levels.

● Contact customers who have complained and work with them to resolve their issues. ● Promoting a positive work environment for employees and leading by example. ● Managing staffing levels for the customer service counter and other key areas. ● Ensuring associates are adequately trained and up to date on current procedures. Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc.

● Various other front-end operations.

Payday Loan Manager

Glass House Payday Loans - Oak Grove, LA

January 2005 to February 2014

● Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

● Meet with applicants to obtain information for loan applications and to answer questions about the process.

● Analyze applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans.

● Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

● Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

● Review and update credit and loan files.

● Review loan agreements to ensure that they are complete and accurate according to policy. ● Compute payment schedules.

● Stay abreast of new types of loans and other financial services and products to better meet customers' needs.

● Submit applications to credit analysts for verification and recommendation.

● Work with clients to identify their financial goals and to find ways of reaching those goals. ● Confer with underwriters to aid in resolving mortgage application problems. ● Negotiate payment arrangements with customers who have delinquent loans. ● Market bank products to individuals and firms, promoting bank services that may meet customers' needs.

● Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

Health Screener

Ascension Health - Tulsa, OK

June 2003 to December 2004

● Provides excellent customer service as the first point of entrances.

● Maintain infection control and a safe environment at all times.

● Take the temperature of each employee, patient and visitor entering the building using a non-contact thermometer, and ask pre-determined screening questions.

● If temperature is adobe cut-off point or individuals are positive for any symptoms, follow established guidelines to direct the individual.

● Provides each individual with a surgical mask, and provides visitors with an education information sheet.

● Maintains an appropriate level of supplies at stations, and is fiscally responsible in the use of supplies. ● Assumes other duties as assigned by department leadership. Education

High School Diploma

Lake Providence Senior High School - Providence, RI May 2003

Criminal Justice / Law Enforcement Administration Degree Wasn't Awarded Tulsa Community College Northeast Campus - Tulsa, OK

Skills

• Cash Handling

• Mathematics

• Customer Service

• Computer Knowledge

• Organization

• Problem-Solving

• Written and Verbal Communication

• Processing

Transactions

• Attention To Detail

• Maintaining Cash Drawer Allocation

• Processing Loans

• Teamwork

• Honesty and Integrity

• Data Entry

• Typing

• Phone

Support

• Basic Accounting

• Project Management

• Technical

• Discretion

• Conflict Resolution

• Activating Learning

• Monitoring

• Service Orientation and

Vital Sign.

• Security

• Law Enforcement

Certifications and Licenses

First Aid Certification

CPR Certification

References

Shadonna James

Address: 3314 Hwy 589 Lot 18 Monroe, la

Email: Unknown

JobTitle: Mail Carrier

Phone: 1-318-0971

Quenita Finely

Address: 0000 First St.Lake Providence, La

Email: Unknown

Job Title: Dental Assistant

Phone: 1-870-***-****

Jessie Louis

Address: 144 Providence St. Lake Providence, La

Email: Known

Job Title: Retired School Bus Drive

Phone: 1-318-***-****

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