Customer Service Call Center
Resume:
Tafonda Jackson
**** ******* ***. ******, ** ****1
**************@*****.***
Extensive background in first and third party collections and customer service working in call centers and sales environments. Patient and empathetic background in conflict resolution and customer care. Authorized to work in the US for any employer
Work Experience
Collections Representative
Acceptance Solutions Group - Chicago, IL
September 2018 to November 2018
Collected first party past due funds for delinquent loans. Managed inbound and outbound calls. Processed payments. Arranged payment plans. Adhered to FDCPA and TCPA and company policies and procedures. Logistics Manager
Transervion - New York, NY
May 2018 to July 2018
Work from home inspecting packages sent from companies. Made sure that the orders were correct and repackaged to send to the customers.
Collections Specialist
State Collection Service Inc. - Beloit, WI
April 2014 to April 2018
Extensive background in inbound and outbound call center environments. Worked as a partner for clients and their customers to resolve past due accounts. Provided service, integrity and results while remaining professional. Recovered past due funds for delinquent loans, hospitals and clinics for multiple clients. Submitted settlement offers. Worked with debtors to work out payment plans. Filed bankruptcies and disputes according to the company policies. Skip traced and located customers to establish contact. Maintained accurate, up-to-date demographics on customer accounts. Maintained appropriate and comprehensive records of all customer discussions. Followed FDCPA, TCPA and HIPAA laws. Notated and documented all accounts properly. Used various software programs. Collected over a Million dollars 3 years consecutively.
Sales Associate
Movie Facts - South Beloit, IL
November 2012 to April 2014
Contacted business owners via telephone. Sold ad space for print publication to be distributed in national movie theaters. Created media print advertisement to promote local businesses. Described product to customers and accurately explained details.
Quality Inspector
PDC - Livonia, MI
January 2006 to September 2010
Inspected car and truck parts for irregularities and flash. Kept daily records and relayed pertinent information to vendors.
Education
Some college
Awards
Million dollar Collector
June 2015
Collected over and above a million dollars 3 years consecutively for SCSI. Certifications/Licenses
Certified Nursing Assistant (CNA)
July 1993 to Present
Provide basic care to patients, as well as assist them in daily activities. Additional Information
Skills
• Creative problem solver/ thinker
• Exceptional communicator
• Strong interpersonal skills
• Self-motivated
• Superior attention to detail
• Requires minimal supervision
• MS Windows proficient
• MS Office Suite
• Quality assurance
• Quick Learner
• Multiple software programs
Contact this candidate