Moreno Valley Office Assistant

Location:

Moreno Valley, CA

Posted:

September 01, 2023

Contact this candidate

Resume:

Emily Bland

***** ***** ***, ****** ****** CA ***33

562-***-****

***********@*****.***

OBJECTIVE

To work for a company where I can contribute to the company’s growth and performance, while learning new skills for personal development.

EXPERIENCE

Riverside County In-Home Supportive Services, Moreno Valley – Social Services Assistant July 2022 - Current

Performance of exact duties as Office Assistant III. Additional duties include construction of In-Person Orientations for Providers. Conduct Live Orientation Sessions throughout Riverside County informing Providers on how to complete employment documents and submit accordingly to the correct departments. Assist Providers by specifying Individual and Registry Orientation Processes and timesheet fulfillment. Riverside County In-Home Supportive Services, Moreno Valley – Office Assistant III June 2022 - July 2022

Application assistance and overall monitoring of In-Home Supportive Services (IHSS) Provider’s Orientation processes. Outreach to Providers requesting Registry Orientation to ensure completion of activities. Obtain vitals from Providers such as Identification Records. Prepare and Mail Drug and Alcohol Screenings, Identification Badges and Background Check Live Scans as applicable. Final Review of provider’s orientation and activate once required items have been obtained and cleared or canceled if Provider has not completed enrollment requirements and enrollment activities have expired. Secure PII records from Providers by uploading vitals to IHSS Files. Create Provider case records on the Case Management Information Payroll System (CMIPS II) as applicable. Observe cleared results of Live Scans/Drug and Alcohol Screenings and upload to Provider Orientation Portals. Manage client tickets and follow up with requests for outreach or to initiate Registry Orientation Application to Provider by email.

● Riverside County Self-Sufficiency, Lake Elsinore – Eligibility Services Clerk (Permanent)

● May 2021 - June 2022

Assist Recipients of Benefits enrolled in various programs such as Medi-Cal, CalFresh, CalWORKS, and General Assistance. Navigate, monitor, and tend to lobby visits at the Lake Elsinore, Temecula and Perris office locations. Utilize CalSAWS system to identify, organize, update and image various caseloads and the content needed from clients. Answer voicemails on behalf of Eligibility Technicians in my unit who may be unavailable or overwhelmed with phone calls. Mail out all documents and notices to customers regarding their cases in a timely manner. Sort through received mail and image documents submitted by clients into their cases to determine eligibility based on reported changes and other elements. Bridge communication between Eligibility workers and customers when direct communication becomes delayed. See customers in Lobby Booths to relay information based on Journal entries and distributed documents in case file as well as communication with Eligibility workers via Microsoft Teams. Input data from customer applications and pend into CalSAWS while conducting file clearances on each household using the Statewide MEDS application.

Emily Bland

24671 Dodge Way, Moreno Valley CA 92533

562-***-****

***********@*****.***

Riverside County, Lake Elsinore – DPSS/IHSS Community Service Assistant (TAP) August 2020 - May 2021

Back to Public Authority - CSA Transferred back to extend assignment and assist PA with overflow of tickets. Familiar with the Ticketing System and CMIPS II, Utilize PEARS database and other applications for data entry regarding IHSS Provider validation. Monitor overall status regarding orientation and paperwork. Enter data and organize correctly so accurate material can be identified and moderated as needed.

Riverside County, Lake Elsinore – APS Community Service Assistant (TAP) April 2020 - August 2020

Transferred from Public Authority to Adult Services Homelessness Program to participate in the 100 Day Challenge: Project Room Key in which we strive to end senior homelessness. Initiate weekly phone calls to clients to conduct wellness checks and to discuss housing navigation and other needs that may be unattainable for the client otherwise. Aid with Housing Assessments, Section 8 registration, Social Security Request applications, and locating nearby medical facilities. Assist several social workers with their clients by transferring Section 8 paperwork and Confidential documentation as needed to the proper locations. Provide lists of residences to each client according to budget and preferred placement. Transport clients as necessary to facilities to acquire documentation needed to determine their eligibility for Section 8 and to view properties. Transference of documentation and paperwork to appropriate county locations including home office and Housing Authority buildings. Riverside County, Lake Elsinore – DPSS/IHSS Community Service Assistant (Temporary Assignment Program)

Feb 2020 – April 2020

Assist recipients and providers enrolled in the In-Home Support Services (IHSS) program with transitioning from paper timesheets to the electronic web-based or telephone timesheet system. Contact clients through phone and email to assist with registration. Provide valuable information about the system and program to clients calling or walking into the lobby requesting assistance. Prepare training material and provide support during in-person training sessions. Assist individuals to sign-up at the end of the session. Listen to their challenges and concerns and determine appropriate responses to help them understand better. Search case and provider records daily using the Case Management Information Payrolling System (CMIPS II). Use the online Ticketing system to create, update, and close tickets upon completion. Transfer files as appropriate to the correct Riverside County district office location using the Case Tracking System (CTS). Search documents and files using SharePoint. Respond timely to email and other communication via MS Outlook. Create documents as needed in MS Word. File required documents accurately and according to case-filing policies.

Emily Bland

24671 Dodge Way, Moreno Valley CA 92533

562-***-****

***********@*****.***

EDUCATION

Mt. San Jacinto Community College, Menifee

Target Degree: English Creative Writing

In-person and independent online courses. Experienced with completing and organizing assignments and information, and online communication and etiquette. Have earned at least 31 credits in Social Sciences. SKILLS

● Thrives in various duties and responsibilities

● Works well in Fast-paced Environment

● Professional Communication

● Excellent Customer Service

● Typing 50+ words per minute

● Excellent written and verbal communication skills

● Familiar with several social media outlets

● Enter and collect data in an organized manner

● Familiar with office equipment and operations

● 5 Strengths include: Restorative, Connectedness, Futuristic, Analytical and Input APPLICATION SYSTEMS

● Various Microsoft Applications (PowerPoint, Outlook, Excel, Word, Teams, OneNote, Publisher)

● Adobe Sign