Customer Service Representative

Dylan Lechner

************@***.*** 904-***-****

Jacksonville, FL 32223

SUMMARY

Attentive customer service representative with over 10 years experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently fosters superior customer service standards by coaching team members to effectively address customer concerns and communicating with tact and diplomacy. I am looking for a stable career with the opportunity for growth.

SKILLS

• Payments and returns

• Personable communicator

• Interface with Vendors

• Merchandise exchanges

• Resourceful and proactive

• Inventory Control

• Customer questions

• Detail-oriented

• Merchandising

• Skilled in conflict resolution

• Logical problem solver

• Friendly people person

• Accurate money handling

• Communication

• Product and Service Knowledge

• Adaptable to any environment

• Knowledge of computers/features through Microsoft/Windows

EXPERIENCE

Assistant Manager

Welcome Food Store Jacksonville, FL September 2016 – August 19th 2023

• Collaborate with store manager to develop strategies for achieving sales and profit goals.

• Initiated inventory control measures to manage and replenish stock, maintain cost levels while meeting customer demand.

• Introduce new products to customers and making sure products brought into the store match our customers’ interest.

Manager

JGL International Jacksonville, FL November 2011 – June 2016

• Monitored suppliers’ operations to verify quality, delivery schedule and conformance to contract specifications.

• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

• Evaluated store performance receiving, analysis and incorporating feedback from store inspections to implement action plans for improvements.

• Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

• Established customer payment terms and performed collections of outstanding invoices.

NOTE AS OF 09/23: Due to personal factors I made a choice to leave "Welcome Food Store" but not before being sure a replacement was set up. Currently taken up sales position for customer from store, while looking for a position that suites my preference.

EDUCATION AND TRAINING

Medical Billing and Coding Reimbursement

Bryant and Stratton College Getzville, NY

• 4.0 GPA

Pharmacy Technician Certification

BOCES Woodbury Woodbury, NY May 2014

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