Customer Focused Experienced Server
Resume:
professional summary
experience
education
certification
Inglewood, CA 90303
W: *************@*****.***
Team member support
Menu item recommendation
Food safety oversight
Guest engagement
Positive and professional
Ability to multitask
skills
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havanna
pratts
h p
Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Kelley's Bar and Restaurant Syracuse, New York
September 2011 - March 2020
Manager and Server
Server:
Manager:
• Trained new servers in company policies, guest service standards and best practices.
• Consistently followed safety, sanitization and food handling guidelines.
• Promptly delivered food and beverages to customers.
• Adhered to state liquor regulations to serve alcohol safely.
• Satisfied customers with fast, friendly food service.
• Swept floors and reset tables after guests to prepare for new patrons.
• Successfully minimized complaints by keeping drinks full and delivering correct orders.
• Increased bill totals by suggesting drinks, desserts and other add-on purchases.
• Restocked stations and completed side work on time.
• Properly managed orders and payments with POS system.
• Maintained compliance with health code and sanitation requirements.
• Prepared schedules and assignments to meet short- and long-term business demands.
• Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.
• Worked with FOH and BOH staff to support superior service delivery.
• Prudently responded to guest concerns and complaints to achieve positive resolution.
• Recruited, trained and mentored 75% of new staff to deliver top-quality customer service. Continuously sought to improve business operations through team training, customer engagement and marketing strategy.
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• Oversaw special events and programs with on-site catering.
• Scheduled staff working hours to cover all designated shifts. Improved team knowledge and abilities by training each in proper procedures and standards.
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Associates Degree in Business Administration
Onondaga Community College, Syracuse, New york
August 2012
California Food Handler Certification
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