Alexander G. Moros, Jr.

**** *. *******, *******, ** 60640 • 773-***-**** • adzejs@r.postjobfree.com

Computer Technician (Contractor)

Solutions-oriented IT Computer Technician with notable knowledge, experience and current education in the IT field.

Track record Desktops and Laptops repair.

Hands-on experience Troubleshooting, testing, solutions and support.

Outstanding ability to follow all instructions and procurers.

AWS Solutions Architect Associate

CERTIFICATIONS AND TECHNICAL QUALIFICATIONS

Hardware - IBM Compatibles, Macs, Laptops, Desktops, Memory, Hard Drives, Network Cards

Software - Windows 7 10, MS Word, Excel, PowerPoint

Networking - Protocols TCP/IP, NWLINK, IPX/SPX, NETBEUI, A+ Network + Certification

PROFESSIONAL EXPERIENCE

US Rail Road Retirement Board (Contract through OST Technologies)-Chicago-IL 02/2023-07/2023 Desktop Support Technician

• Remote support using configure tool fixing Laptops/Desktops

• Active Directory to reset unlock passwords, added users to a domain or group

• Rebuild outlook profile reimage HP desktops and laptops using pix boot

• Installing programs for users

• Decommission old equipment setting up laptops for new hires

• Resolve tickets and escalate tickets to the proper team

• Replaced hard drives and keyboards on Laptops and upgraded RAM memory

• Answering phone calls assisting users

• Fixing outlook and teams issues.

Kraft Heinz (Contract through DXC Technologies)-Chicago-IL 10/2021-01/2023

Desktop Support Technician

• Remote support using RDP and LogMeIn tools to remote in and fix issues with Laptops/Desktops

• Active Directory to reset or unlock passwords, added users to a domain or group

• Rebuild outlook profile reimage HP desktops and laptops using SCCM and MDM Autopilot tools

• Setup Pulse VPN

• One Drive Office 365 and Outlook 2019 troubleshooting and repair

• Meeting room support Microsoft Teams projectors and monitors

• Service now ticketing system to resolve tickets or escalate tickets to the proper team

• Replaced hard drives and keyboards on Laptops and upgraded RAM memory

• Worked a little on MAC computers.

Truist Bank (Contract through CompuCom)-Chicago-IL 06/2021-09/2021

Network Control Helpdesk

•Answered calls helped user with setting up mobile phones

•Active Directory

•Password reset

•Rebuild outlook profile

•Setup RSA tokens helped connect to VPN

TDAmeritrade (Contract through CompuCom)-Chicago-IL

Decommission Technician 11/2020-04/2021

•Hooked up monitors for users

•Asset Management

•Decommission Equipment

•Recorded all decommission equipment in a Data Base

Northwestern Memorial Hospital (Contract through Axelon)-Chicago-IL 01/2020-7/2020

Device Deployment Technician

•Imaged HP and Lenovo Desktops and Laptops using SCCM.

•Installed software applications on Desktops and Laptops.

•Installed Desktops and Laptops for all users for Doctors, Nurses, Directors and VP’S.

•Map network printers and configured local printers.

•Data Transfer.

•Installed Vice Versa backup system on Laptops

•FR scanner or guns installed and troubleshooted.

•Installed and troubleshooted Zebra printers’ issues.

Discover (Contract through Randstad)-Chicago-IL 03/2019-01/2020

Deskside Support Technician

•Imaged HP Laptops Windows 10 made sure bit locker was working after image.

•Setup VPN, MS Outlook and Wireless.

•Installed software applications make sure web camera on laptops works

•Active directory users and groups.

•Service now ticketing system.

•Meeting support.

•Helped with Android and iPhone setups

•Setup Apple computers and applications

•Office 365 setup

•OneDrive

•Active Directory Unlocked users account or reset passwords

•Worked a little on MAC computers.

Takeda (Contract through Wipro)-Deerfield-IL 03/2016-03/2019

Desktop Support Technician

•Imaged Lenovo Laptops Windows 7 and Windows 10 made sure bit locker was working after image.

•Setup VPN, MS Outlook and Wireless.

•Installed software applications make sure web camera on laptops works

•Active directory users and groups.

•Service now ticketing system to resolve or transfer ticket to the proper team.

•Meeting support using Cisco equipment for meetings.

•Office 365 setup

•Active Directory to setup I Laptops for remote users for testing purposes

•OneDrive

•Intune setup and trouble shoot if their where any issues.

Cricket (Contract through Peak systems)-Chicago-IL 09/2015-02/2016

Installation Technician

•Installed new Dell Desktops, Veri phones, Dell Printer Cash Registers and Pos Printers

•Setup payment system and Network

•Installed software for payment system and cash registers

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Exelon ComEd (Contract through TEKsystems)-Chicago-IL 01/2014-08/2015

Data Migration Technician

•Installed programs into HP and Lenovo laptops and desktops computers

•Transferred user data form old computer onto new computer

•Provided user support

•Quality assurance

Used SCCM to reimage computer

JPMorgan chase bank (Contract through Native-Staffing)-Chicago-IL 01/2013 – 12/2013

On Call Technician

•Staged and imaged Windows 7 operating system on Dell Hp laptops and Desktops Computers

•Installed ispace software on users Laptops and Desktops using USB thumb drive

•Provided hardware and troubleshooting tech support to end users

Ford Motor Company (Contract through Peak Systems)-Chicago-IL 06/2012 - 12/2012

Computer Technician

•Staged and imaged Windows 7 operating system on Dell laptops and Desktops Computers

•Backed up users Data and Transferred Data onto new Laptop and Desktops

•Setup Microsoft Outlook and other windows-based programs for users

•Provided Hardware, software and troubleshooting Tech Support to over 300 users

•VM ware Support and Outlook Support moved pst files over to new computers

•Active directory users and groups

Chase Bank (Contract through ANU Resources)-Chicago-IL 11/2011 - 06/2012

On Call Computer Technician

•Replaced Systems Boards Hard drives and other PC computer components on HP Desktop Computers

•Confirmed Windows booted into operating systems

•Used different pc tools and software to assist with troubleshooting and error situations

•Updated System Bios from manufacturer cd

EDUCATION

•Harry S Truman College– Chicago, IL

A.A.S., Data Processing

•Micro Train Technologies–Chicago, IL

CompTIA A+(E1DDTT1707 and Network+(COMP10218300 Certification Programs; Cisco Certified Network Associate (CCNA) (CSC010148310); Microsoft Certified Systems Engineer Certification Program (MCSE), (1738788)

VPN in a classroom environment.

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