Human Resources Customer Service

Nayarit Gabriela Borrero

**** ** *** ******* *** 339 Miami, FL 33126

Cell: 786-***-**** / email: ***************@*******.*** Career Focus

Guiding my knowledge and expertise to achieve the goals and objectives proposed by the company and to develop my skills to extend my experience in other areas. Summary of Skills

Verification of all documents related to import-exports policies and laws

Supporting for many steps of the transportation process (inland, FCL and LCL cargo)

Managing of data for international shipments

Hazardous Cargo

AES compliance

Invoicing and billing of vendors and clients

Giving information and helping to solve customer problems

Keeping inventory of materials

Coordinating logistics event

Weekly and Monthly payroll for employees, including benefits.

Recruitment process

Human Resources Information Systems (HRIS)

Training and development

Labor relations

Conflict resolutions

Attention to detail

Multi-task management

Professional Experience

Company: International Port Services, Inc (Miami, FL) Date: September 2020 – June 2021 Job Title: Warehouse and Operations Manager Job Description: Supervising all operations in/out. Managing monthly budget of the warehouse. Supervising three (3) warehouse clerks. Maintaining of the weekly hours for payroll. Invoicing and billing vendors and clients. Supervising regular maintenance of equipment and tools.

Company: International Port Services, Inc (Miami,FL) Date: January 2016 – September 2020 Job Title: Customer Service / Operations assistant Job Description: Prepares and maintain import/export documents in accordance with established procedures and guidelines. Create and obtain approval for orders, quotes and invoices. Liaising with both shippers and customers to coordinate the delivery of goods, also ensure that all government and organizational policies are followed. Verify that invoices are accurate in accordance with physical shipment and customer's SLI, volume, value of materials/goods, country of origin and other regulatory requirements. Helping customers in order to resolve any concern or problem. Invoicing and billing vendors and clients related with each shipment. Managing logistic software.

Company: Laserland and Adventures (Miami, FL) Date: January 2014 – November 2015 Job Title: Event Coordinator Job Description: Coordination of birthday parties for kids, teambuilding, fundraising, summer camps and walk-ins. Inventory control of the supplies for each event. Meeting with clients to work out event details thus foods, entertainment, staff and cleanup. Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff. Supervising of three (3) party host during the events. Cashier. Hosts birthday parties and leads activities for children.

Company: ABASTCT, C.A. (Caracas,Venezuela) Date: October 2009 - October 2011 Job Title: Human Resources Coordinator Job Description: Payroll processing. Bookkeeping. Account payable related to my department. Maintaining hand copies of employee's records. Labor law and employment equity regulations. Assist with all internal and external HR related inquiries or request. Providing benefits and job description to new and existing employees. Education

2016 Bookkeeping I Miami Dade College

2014 Payroll course Miami Dade College

2014 Payroll in QuickBooks 2014 MDC – Virtual College 2014 Human Relations in the Hospitality Industry MDC – Virtual College 2013 English ESL Florida National University

2010 French Intermediate ILSC – Montreal, QB

2009 French 5 levels UCV Escuela de Idiomas – Caracas, Vzla 2005 Human Resources Administration C.U.A.M – Caracas, Vzla Associate Degree References Available on request

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