Customer Service Agent

Latisha Fitzgerald

918-***-**** ***************@*****.***

Competencies:

Strong customer service interactions with diverse clientele. Highly versed as well as demonstrates leadership within any role that I acquire.

Professional Experience:

Customer Service Agent (CSA) 01/2012 - Present

Fed Ex

First point of contact for customers daily through face to face interaction or over the phone.

Assist with locating/tracing packages as well as making address corrections in system.

Assist with calling and receiving calls from customers pertaining to packages.

Assist, as needed, other departments with locating vendors. Ability to work with a team as well independently.

Superior written, verbal and organizational skills veered towards customers as well as high level executives.

Resolve customer issues in a timely and proper manner.

Maintain confidential record keeping for customers.

Trained new hires on machines, suppliers and packaging procedures.

Follow company polices on exceptional customer service and operational standards.

Support and help staff load and unload trucks for daily delivery purposes.

Head Cook/Floating Teacher 12/2010 - 01/2012

Kindercare Learning Center

Prepared and served breakfast, lunch and snacks to 120 children attending day care center.

Worked independently to keep kitchen organized as well as cleaning of kitchen equipment, tables and shelves.

Track, order and stock kitchen with supplies.

Ability to stand, bend, stretch and lift kitchen equipment without issues.

Follow all directions with preparing foods as well as complying with safety and sanitary standards.

Trained new cooks on proper kitchen practices.

Helped teachers with children when needed.

Education:

Bronx Regional High School

Bronx, New York – 2000

References furnished upon request

Contact this candidate