Customer Service Representatives
Resume:
Kymberly Bryant
Houston, Texas ***** 832-***-**** ***********@*****.***
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Drilling and Safety industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented professional with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Accounting
Credit Management
Business systems
Competitive intelligence and Research
Contracts
Conversion Strategy
Sales expertise
Networking
Policies
Purchasing and Delivery
Quality Management and Satisfaction
Order Fulfillment
Complaint Resolution
Service Level Agreement Management
Technology
Keyboarding Skills, Microsoft Office Suite, Oracle, SAP, Salesforce CRM, ACT and Goldmine
Zoom, WebEx, and Skype for Business video conferencing software
Work History
Customer Service Specialist, 11/2013 to Current
DXP ENTERPRISE INC – Houston, TX
Confer with customers by telephone or in person to provide product information or available services, process orders, cancel accounts, or provide conflict resolution.
Collaborate with purchasing, logistics, sales and accounting to understand latest product offerings, customer specifications and promotional demand generation campaigns.
Develop, research and identify customer requirements for product quotes up to $500K.
Manage and negotiate customer contracts, terms and conditions for specific product offerings to Mining Channel Accounts.
Develop, prepare, provide and approve purchase orders for preferred suppliers.
Solicit sales of new products and services.
Attend competition conferences to train customers and promote new product offerings.
Customer Service Manager, 08/2006 to 10/2013
ENCON SAFETY – Houston, TX
Supervise staff of nine Customer Service Representatives.
Manage worldwide distributor network and identify new client in alternative markets for the organizational products and services.
Develop and generate monthly activity reports, service reports and provide service level agreement analysis.
Hire and train staff to meet company's customer service strategy metrics and key goals.
Assisted in implementation and conversion of business systems from Oracle to SAP.
Maintain quality management procedures for compliance with ISO 9001.
Participated in organization's Lean Management exercises on an ongoing basis.
Customer Service Supervisor, 02/2000 to 05/2006
DRAEGER SAFETY INC – Pittsburgh, PA
Supervised a staff of nine Customer Service Representatives.
Managed a worldwide distributor network and direct client to effectively identify new markets for the company's products and services.
Develop, organize and conduct training for the customer service representatives.
Maintain Quality Management Procedures for compliance of ISO 9001.
Ensure service level agreements for department are maintained.
Collaborate with manufacturing, distribution, accounting and credit department to ensure timely and accurate order entry, processing and delivery to customers.
Account Representative, 07/1988 to 09/2000
FISHER SCIENTIFIC – Pittsburgh, PA
Develop weekly and monthly sales targets to improve the zero based accounts into productive revenue opportunities.
Develop, organize and conduct training seminars for the sales and environmental control teams.
Provide assistance and insight to Customer Service to understand customer requirements and product information.
Analyze and research competitive intelligence reports, industry trends to provide market insight into product service offerings.
Establish and maintain strong customer rapport to ensure customer satisfaction and compliance of policies.
Education
Bachelor of Science: Accounting
Indiana University of Pennsylvania - Indiana, PA
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