Customer Service Representative

Michelle Spilotro

**** * ****** ***. *******, IL 60639 773-***-**** adzehb@r.postjobfree.com

Objective

Actively seeking a customer service position where I can utilize my strong communication, problem-solving, and organizational skills to help contribute to a culture of exceptional customer satisfaction while helping me achieve my goals. Skills & Abilities

• Professionally focused customer interactions.

• Ability to adapt quickly to changes in processes with adherence to policies & procedures.

• Reliable and dependable Team Player determined to find solutions.

• Drive business through excellent customer service at every step.

• Build relationships via electronic communication.

• Work within multiple chats simultaneously.

• Knowledgeable and experience with Oracle and SalesForce. Experience

2020-2023

Customer Service Representative, USG Corp.

• Serves as primary point of contact for customers placing orders.

• Utilizes Customer Service resources to provide a high level of consistent customer service.

• Responsible for order entry, follow-up, and customer inquiries. Accurately enter all customer order information, including correct material, quantity, customer profile and contact information, alerts shipping information, and other critical pieces of data.

• Communicates effectively with all departments, including manufacturing, sales, and accounts receivable.

2017-2020

2013-2017

1999 – 2013

Education

• Actively shares the workload of the team by answering telephones, responding to emails, resolving issues, and communicating customer specific information. Works with team members to delegate or take on more tasks as appropriate.

Specialty Supervisor, Home Depot

• Setting Goals for Specialty Associates

• Training and coaching for goal attainment and success.

• Holding associates accountable for sales production. Specialty Customer Service Rep, Home Depot

• Responsible for addressing all customer inquiries for specialty items in a timely manner.

• Achieving goals for specific department.

• Tracking inventory support.

Sales, Associates & Cashier, Home Depot

• Assist All customer with question and cash transactions. In Progress A.A. Degree, Triton College

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