Customer Service Store Manager

CANDACE N. LANIER

**** *** **** **. ****** Grove, GA 30248 770-***-****

OBJECTIVE

I am seeking a company where I can use my experience and education to help meet company needs and surpass goals. I am seeking employment where a company values their employees and appreciates their customers.

SKILLS & ABILITIES

Proven experience in organizational skills; Communication; Team oriented; Self-motivated with a desire to lead.

EXPERIENCE

STORE MANAGER KIRKLAND’S

September 2020- February 2021

Accountable for driving profitable sales, protecting company assets and support of the Company Handbook in their own store.

Understands store performance targets and monitors achievement of benchmarks and goals.

Uses objective business analysis to evaluate business choices.

Observes trends and patterns to determine root causes of problems and identify solutions.

Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and accountable for making sound hiring decisions within the store.

Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.

Creates an atmosphere where all team members are held accountable for both individual and team performance.

Models the way, protects company branding at all times and ensures all team members are treated in a respectful and professional manner.

Ensures understanding of strategies, change initiatives, business opportunities and communicates them in compelling ways to their store team.

Communicates clearly and convincingly in ways that build commitment and demonstrate support for company initiatives.

LOGISTICS MANAGER HARBOR FREIGHT

June 2020-September 2020

Drive sourcing activities for logistics partner relationships with carriers and 3PLs.

Drive reduction of logistics costs and improvement of service to stores and customers.

Daily management of logistics partner costs and performance. • Communication, tracking and resolution of delivery performance quality issues.

Drive effective and efficient inbound and outbound shipping operations.

Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.

Direct procurement processes, including equipment research, carrier contracts, and requisitions approval.

Build a collaborative relationship within and between departments.

Gathering pertinent business, financial and operations information.

Identifying and evaluating trends and options.

Seeking detailed input from the management team and provides relevant output.

Scheduling expenditures, researching and analyzing variances, and initiating corrective actions.

Creating and monitoring results measurement reports.

Assist with establishing monthly and quarterly strategic and tactical planning initiatives.

Ensuring the implementation of daily, weekly and monthly priorities and production plans.

SOFTGOODS MANAGER SPORTSMAN’S WAREHOUSE

MAY 2018- JUNE 2020

Responsible for leading and coaching a team of salespeople

Tasks often include assigning sales territories, setting quotas, mentoring the members of her sales team, assigning sales training, building a sales plan, and hiring and firing salespeople

SALE’S MANAGER DICK’S SPORTING GOODS

NOVEMBER 2010- MAY 2018

Provide outstanding customer service

Increase sales daily to beat last year goals

Cash office duties which include counting safe, getting deposit ready, and coin order.

Create a schedule for departments to follow.

Adjust inventory to make sure it matches what is actually in the store.

Receiving trucks, unloading, and prep for the floor.

Markdowns and setting the weekly ad for store/department.

Setting planograms, making decisions basic on what items have sold vs what has not sold,

Lost Prevention Caption of the store.

Credit Card Caption

EDUCATION

STRAYER UNIVERSITY, GREENVILLE, SC

Bachelor of Business Administration in Business Administration

REFERENCES

AVAILABLE UPON REQUEST

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