Social Work Customer Service

SAENYA BELL

**** *** ****** ************, **

**********@*****.*** *******@**.***

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OBJECTIVE

I have an interest in perinatal work and am committed to serving in the healthcare community at-large. I would specifically like to work with pregnant women in an effort to empower them to be healthy and successful women and mothers.

EDUCATION

Master of Social Work (MSW), IU School of Social Work-Indianapolis (May/2023) Bachelor of Social Work (BSW), IU School of Social Work-Bloomington (May/2021) Dean’s List Spring 2021 & Fall 2020

SOCIAL WORK EXPERIENCE

Healthy Beginnings at Home, Indianapolis, Indiana (May 2023 to Present)

● Customized Social Work practicum (600 hours)

● Provides support to pregnant women in Marion County who experiences homelessness and housing instability

● Research study to demonstrate the impact of housing on health Boys & Girls Club of Ellettsville, Indiana (August 2020 to December 2021)

● Member Inclusion Coordinator (May 2021-December 2021) – Responsible for tracking member progress in behavior, deploying strategies to de escalate negative behaviors, and responsible for managing a safe space for members aimed at teaching, modeling, and encouraging a healthy atmosphere for all.

● Bachelor’s Work Practicum & AmeriCorps (August 2020-May 2021) – Customized Social Work Practicum (400 Hours) and continued on-site work through AmeriCorps (900 Hours) involving member inclusion, programming, administration, operations, and the facilitation of member/client/personnel small groups aimed at benefiting rural area youth. Head Start Program, Bloomington, Indiana (March 2018 to May 2018)

● Studied and followed the Head Start Model for childcare.

● Provided assistance for lunch prep, naptime, recess, and constructive play with children. WORK EXPERIENCE

Marriott Hotel/Downtown Indianapolis, Guest Relations (February 2022 to Present)

● Assist guests with check-in/check-out and provide general hotel information. Indiana University/Union Street Apartments, Desk Staff (August 2019 to May 2021)

● Receive, log, and distribute incoming mail for residents and also run outgoing mail.

● Provide basic facility and area information to residents and guests. AmeriCorps/Boys & Girls Club of Grant County, Programs Assistant (Summer 2019)

● Responsible for organizing and executing educational and athletic programming for club youth ages 5-18 according to the model set by Boys & Girls Club of America.

● Serving as a mentor to grow the female demographic among club youth. Splash House/City of Marion-Park & Recreation Department, Support Crew (Summer 2019)

● Provided customer service at a thriving waterpark that served a variety of ages and area demographics.

● Worked concessions and related kitchen and food prep. SKILLS

Proficient in Microsoft Office applications such as PowerPoint, Excel, Word, and Outlook REFERENCES

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Nancy Bradley, Social Work Supervisor-Indiana University (Academic) 812-***-**** or ********@**.***

Emily Hannon, Task Instructor-Boys & Girls Clubs of Bloomington (Practicum Work Supervisor) 812-***-**** x245 or *******@***************.***

Anthony Horton, Area Director-Boys & Girls Club of Grant County (Summer Work Supervisor) 765-***-**** or ***********@*****.***

Andy Davis, Splash House Director (Summer Work Supervisor) 765-***-**** or ******@************.**.***

Lori Eltzroth, SHRM-CP, PHR, CAO-Beacon Credit Union (Personal) 765-***-**** or *********@********.***

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