Shaquita Harrison

**** ** *** **** **** Aberdeen, Maryland, 21001 – 443-***-**** – adzefk@r.postjobfree.com

Objective

To fully utilize my critical thinking, problem solving, detail oriented, work experience and academic background to the best of my ability; while continuing to provide excellent customer service in a respectful and professional manner.

Achievements

Waitress

Olive Garden, Baltimore, MD

October 2019-March 2020

Serve patrons with food and beverages in a positive and friendly manner.

Provide information to help food and beverage selections.

Presents ordered choices in a prompt and efficient manner.

Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

Help patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.

Transmit orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.

Keep kitchen staff informed by noting timing of meal progression.

Serve orders by picking up and delivering patrons’ choices from bar and kitchen

Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs

Obtain revenue by totaling charges, issuing bills, accepting payments, delivering bills and payments to host

Cashier/Floor Associate

TJX Companies/Marshalls Inc., Baltimore, MD

October 2018-September 2019

Support and embody a positive store culture through honesty, integrity, and respect.

Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.

Promote credit and loyalty programs during customer interactions.

Maintain and upholds merchandising philosophy and follows established merchandising procedures and standards

Accurately processes and prepares merchandise for the sales floor following company procedures and standards

Initiate and participate in store recovery as needed throughout the day

Maintain all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store

Team Lead

Safeguard Maintenance Group, Cockeysville, MD

October 2010-December 2012

Supervision, management and training of Janitorial employees.

Ensure compliance with contract specifications.

Administrative responsibilities; including time management.

Provide hands on assistance to janitorial staff.

Inspects all buildings before and after clean-up.

Ensure removal and proper disposal of trash, debris, and other objects.

Assists with the cleaning and preparation.

Retain knowledge of contract specifications, clean-up chemicals and equipment.

Other duties as assigned by Senior Director

Completion of 1500 hours at Cosmetology School (American Beauty Academy, 2015)

Education

High School Diploma

Western Senior High School, Baltimore, MD

June 2008

General Studies

Skills

Skilled in Microsoft office, excel and PowerPoint

References

Shaneka Brown, Manager (Olive Garden)

443-***-****

Angela Tomlinson, Manager (Safeguard Maintenance Cooperation)

410-***-****

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