Data Entry Customer Service
Resume:
Angela Flores
Customer Service
Steger, IL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Data Entry Clerk
Cintas Corporation - Chicago, IL
November 2021 to June 2023
I was a data entry clerk for Cintas. I placed uniform orders for different companies. I sent invoices to customers. I took credit card information for their orders. I processed orders from returned garments. I canceled and rebooked orders. I would look up customers order history if needed for logos or past garments. I sent emails to customer's and sales reps for any other additional info needed to complete order requests.
Fraud Specialist
Insight Global
January 2021 to November 2021
I answered inbound calls from victims of fraud and verified their identity. I would shut down the fraudulent claims. I also received calls from claimants in reguards to their current claims. I answered questions they may have had on their unemployment claim. I reset their passwords or reset their registration. I filed new claims or entered in their weekly certifications. I updated their personal information like their address, phone number and send out their 1099g forms.
Data Entry Clerk
Cintas Corporation - Chicago, IL
February 2019 to April 2020
I was a data entry clerk for Cintas. I placed orders for different companies that needed uniforms. I looked up order histories added logos and personalization to their garments. I placed orders from returned garments. I sent emails, invoices and took their payments for their orders etc... Customer Care Professional
SEI LLC - Grand Forks, ND
March 2018 to February 2019
I worked from home answering inbound calls from clients inquiring about their rent. I transfered calls for clients to make their rent payments through automated system. I answered any questions they had or balances owed on their rental account, and changed their password, walked them through there billing statements. I would send email confirmations of payments made. I had to fill out report after each call received.
Education
High school or equivalent
Skills
• Customer Service
• Customer Care
• Call Center
• Data entry
• Typing
• Microsoft Outlook
• Phone Etiquette
• Word Processing
• Computer Skills
• Microsoft Excel
• Order Entry
• Office experience
• 10 Key Data Entry
Assessments
Administrative assistant/receptionist — Proficient October 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Bookkeeping — Proficient
February 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Data entry: Attention to detail — Proficient
August 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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