Store Manager Assistant

Terri Morris *********@*******.*** • 360-***-****

LinkedIn • Vancouver, WA 98662

Growth-focused, results-driven leader with years of success driving revenue and profitability for national retailers. Expert communicator, able to optimize the productivity of sizable, cross-functional teams with innovative training and incentive programs, one-on-one coaching, and leadership by example. Talent for identifying procedural deficiencies and implementing process improvements that maximize operational efficiency. Proven ability to quickly master new concepts and technologies with minimal training.

Core Competencies

P&L / Multiunit Management

Continuous Process Improvements

Recruiting and Staffing Initiatives

Revenue / Profit Growth

Inventory Management

Coaching / Mentoring

Customer Satisfaction / Retention

Shrink Reduction / Loss Prevention

Employee Training / Development

Professional Experience

Club Demonstration Services, Vancouver, WA 07/2017 to Present Event Manager

Recruited by the in-store marketing provider for Costco and consumer-packaged goods (CPG) companies to guide the planning and efficient execution of product demonstration events and collaborate with 250+ vendors to drive sales volume through the design of effective communications strategies. Place significant focus on maintaining high food safety and sanitation standards to optimize the customer experience.

● Played a key role in boosting sales by training the team to deliver engaging product presentations / demonstrations and utilize suggestive selling techniques.

● Minimized food waste and cost through the design of improved food handling procedures.

● Enhanced customer satisfaction by rapidly resolving escalated issues and ensuring exceptional service delivery.

● Supported the launch of new locations by spearheading candidate assessment and selection to ensure the acquisition of top talent.

Vitamin World, Vancouver, WA 01/2016 to 07/2017

Store Manager

Presided over the daily operations of three locations at a retailer of nutritional supplements including talent acquisition, employee training, inventory management, and visual merchandising.

● Lowered shrink via the implementation of enhanced inventory control protocols.

● Achieved a high customer satisfaction score by training all team members to conduct detailed needs assessments and propose the products that met the unique needs of each shopper.

● Boosted employee retention through the cultivation of an environment that valued individual accountability and the collective pursuit of shared goals.

Terri Morris Page 2

Ulta Beauty, Vancouver, WA 01/2014 to 01/2016

Assistant Manager

Supervised a cross-functional team at a high-volume location, conducted extensive market research and competitive analyses to uncover opportunities for improvement, and recommended improved visual merchandising strategies to maximize sales.

● Helped lead the team to increase yearly sales from $3M to $10M while supporting demand planning efforts through periodic inventory cycle counts to maintain optimal stock levels.

● Elevated individual and team goal attainment through the execution of employee development and continuous improvement initiatives.

SEPHORA, Vancouver, WA 01/2007 to 01/2014

Store Manager and Area Trainer

Directed the efforts of a diverse team at a high-traffic store and was selected by senior leadership to serve as the area’s the New Store Implementation Manager and trainer for all new Store Managers on the West Coast due comprehensive process and industry expertise.

● Guided the store to increase annual revenue from $1M to $5M by teaching the team to utilize advanced consultative and suggestive selling techniques.

Additional Experience

District Manager (01/2005 to 11/2007), Cartier, OR, WA, and ID Education

Associate of Arts in Business Administration, Western Business College, Portland, OR

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