Neil Miranda

Jacksonville, Florida, United States adzede@r.postjobfree.com linkedin.com/in/neil-miranda-97817710

Summary

Experienced Lead Technologist with strong Project Management skills and a background in IT Infrastructure. An extensive list of successful projects completed on time, on budget and with high levels of customer satisfaction.

Positive energy and natural high motivation approach to work. Work best under pressure. Take ownership attitude. Always looking for ways to improve and add value.

Leader in Agile adoption and transformation.

Specialties: Team Lead, Customer Service, Project Management, Agile adoption and transformation, communication, VOIP, Data Voice circuit technologies, Structured cabling, WAN/LAN network infrastructure/design, VPN, Security, Desktop, MAC, MPLS, Meraki, Waterfall,

Experience

VP Lead Technologist (Technical Project Manager)

Deutsche Bank

2017 - Present (6 years)

Lead Technologist supporting the technical infrastructure required to supply IT services to the bank. Involved in the strategy, design, development, and deployment of IT solutions. Able to troubleshoot complex issues, being aware of overlapping and different technology areas. Identify where IT designs can be strengthened and provide value to the business. Responsible for providing detailed technical feedback into the engineering function to deliver more robust IT solutions. Create appropriate processes and controls which ensure IT failings are captured and remediated to ensure stability. Provide technical direction on all related IT platforms and considered technical experts for level 3 support in outage coordination. Counted upon to provide technical guidance and recommendations for complicated business IT problems. Embrace a continuous service improvement approach to drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Project/Program management and governance including the support and ongoing improvement of the governance framework. Responsible for successful delivery of next generation network solutions, acting as an agent of change to achieve the strategic goals of the organization. Cross-Functional Team Leadership.

Key Projects and accomplishments

Led Data Center Move, meeting milestones and agreed timing (1 year project)

Completed VHS (virtual Hosting services) migration to new architecture (Network portion) over 2 years under budget.

Restructured Project Portfolio framework

oStakeholder notification system and process

oSharepoint site

oJIRA and confluence build out

DC and Office moves

Led Inter group restructuring to Product aligned matrix organization including Agile transformation and adoption.

Network Engineer

The Haskell Company

Apr 2014 - May 2017 (3 years 2 months)

Network Engineer

Responsible for all Network Infrastructure, Administration and Design. To include LAN/WAN, data/voice, WIFI, Infrastructure hardware and software as it relates to Networking. Monitoring, troubleshooting and any move/add change projects. Provide last line of defense for Network troubleshooting. Project managed Network related projects from inception to completion.

Project Manager/Lead Field Services

The Adecco Group

Jan 2010 - Apr 2014 (4 years 4 months)

Responsible for Branch Office (Field) end to end Provisioning and service delivery.

Primary focus on moves/add/changes/disposal (MACD) including process development and continual process improvement, Vendor Management. Led Cross-functional team including real estate, facilities, voice, network, systems.

Manage Various IT projects that pertain to successful field operations in an ITIL environment.

Project Manager

MPS Group

Jan 2004 - Apr 2010 (6 years 4 months)

Project Manager dealing with various IT and Non-IT projects from concept through completion. Currently leading the cross-department Move Team on getting Company branches successfully moved with minimal down time.

Provide 3rd level support and technical expertise to the field.

Network Administrator

MPS Group

Jan 1998 - Dec 2003 (6 years)

Worked on Corporate Network infrastructure design, implementation and support. Key projects were Migration of Corp network (over 150 locations throughout the US and Canada) to Frame Relay and then to an internet WAN using VPN solution. VOIP Migration

Help Desk

MPS Group

Jan 1997 - Jan 1998 (1 year 1 month)

Worked on the help desk providing level 1, 2 and 3 support. Got promoted to Network group.

Sales Associate

AT&T

1995 - 1997 (2 years)

One stop shop for office communications and PC solutions

AW Aviation Anti-Submarine Warfare Operator

US Navy

1989 - 1994 (5 years)

Primarily flew in S-3B Viking aircraft (AW) as member of an integrated tactical crew and part of an integrated, tactical and logistics worldwide intelligence network to produce intelligence products for aircrews in support of operations and tactical missions worldwide. Detect, analyze, classify and track surface and subsurface contacts utilizing state of the art technology. Specifically operated advanced sonar systems utilizing sonobuoys, RADAR, Electronic Support Measures (ESM), Identification Friend or Foe (IFF), and Electro Optical/Infrared Systems (EO/IR). In addition, performed aircrew duties that support mission planning, classified material handling, and training contributing directly to a squadron’s ability to conduct tactical operations worldwide. Held TS security clearance. Member of the Nuclear load team responsible for squadron Nuke certification. Participated in Operation Desert Shield, Desert Storm, Desert Sword.

Education

Jacksonville University

Physics/Mechanical Engineering

1995 - 1996

FCCJ

General

Licenses & Certifications

Cisco Certified Network Associate Routing and Switching (CCNA)

Skills

Agile & Waterfall Methodologies • IT Strategy • Project Management • Vendor Management • VoIP •

Cross-functional Team Leadership • Customer Service • Service Delivery • Process Improvement • Program Management

Honors & Awards

Sales person of the year - AT&T

Dec 1998

Sales person of the year

Employee of the year - MPS Group

2009

Employee of the year for MPSGroup

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