Customer Service Support Agent

CHRISTINA RASOR 918-***-**** cell **************@**********.***

WORK EXPERIENCE

*Tech Support Agent DSR - Bartlesville, OK Employed April 2018 to Present Inbound calls, ticket, email and chats for internet issues; configuring IP and WAN settings; hardware support for modem, routers, switches, hubs, and gateways. CRM tools include Zendesk, remedy, ServiceNow. Working overnight/Weekend shift.

*Remote Dispatcher/Customer Service Coca-Cola Refreshments - Employed 2016 to 2019 Dispatch technicians throughout USA and Canada to repair jobs; talk to customers in USA and Canada about their equipment and repair needs; create tickets in SAP; use chat and email for communication.

*Staff Management Amazon Fulfillment Center - Coffeyville, KS Employed 2013 to 2015 Outbound Warehouse Position filling customer orders • Working with conveyors, label printers, dunnage machines, hand scanners, PIT and product inventory. Maintaining 50k orders a day for receiving and shipping.

*Remote IT analyst Apple, INC - Austin, TX Employed 2012 to 2013 Inbound calls supporting hardware for iMac and software support for MAC OSX . Also supporting iCloud, iTunes, and other Apple software. • This was an At-Home Position. Worked second shift and weekends

*Overnight Team Lead AstraZeneca Pharmaceutical Employed 2011 to 2012 Chat/Email support for Company Software and Microsoft Office Products, Adobe, SAP, Internet Explorer, Media Player, and Web based application for 61,000 employees. Hardware Support for Computer Hardware including Desktops, Laptops, Lenovo Tablets, iPad, iPhone, Blackberry, Monitors, Home routers, and 3G wireless cards.

* IT analyst CONOCOPHILLIPS GAS COMPANY OFFICE - Bartlesville, OK Employed 1996 to 2010 24/7 Monitoring Server Outages and Call Outs for Server Support • Account Maintenance tools including Active Directory, SAP, and Web based Remedy on demand. End user support including all Microsoft software, Lotus Notes, SAP, Outlook and 80 custom company software applications.

• Exchange Administrator creating mailbox accounts, moving mailboxes Globally, troubleshooting mail issues, applying patches to server, 24/7 support for executive mailbox issues. EMPLOYMENT STRENGTHS: • Hard Working and Dependable Employee • Honest and Trustworthy with Company Resources • Dedicated to the Job and Task • Detail Oriented and Organized Worker EDUCATION

Little Elm High School - Little Elm, TX Diploma

Pioneer Vo-Tech - Ponca City, OK Computer Science

Northern Oklahoma College - Tonkawa, OK General Studies SKILLS

• Customer Service Skills (10+ years) • Microsoft office (10+ years) • Active Directory (10+ years) • LAN • WAN • Software Troubleshooting• Microsoft Windows • VPN • Operating Systems – MAC OS/Windows • Computer Networking • Technical Support • Network Support • Computer Hardware • Ethernet • Network Monitoring • DHCP • TCP/IP

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