Customer Service Representative
Resume:
CHUKWUDI .C. AZINGE
Atlanta, GA
**********@*****.***
OBJECTIVE
Dedicated Customer Service Representative with 5 years of experience providing exceptional support in the technology sector. Adept at resolving technical inquiries, troubleshooting issues, and ensuring customer satisfaction. Seeking to leverage my expertise in delivering top-tier service to contribute to successful resolutions to customer queries.
WORK EXPERIENCE
Tech. Advisor
CONCENTRIX - Winnipeg, MB
October 2021 to May 2023
• Manage day to day operations including customer service, budgeting while maintaining a high level of customer satisfaction.
• Troubleshoot hardware and software concern on devices.
• Achieved a 93% customer satisfaction rate through active listening, clear communication, and timely resolution of complex technical problems.
• Effectively addressed customer inquiries via multiple channels including phone, email, and chat, resolving technical issues and guiding customers through troubleshooting processes.
Tech Advisor
CRICKET WIRELESS - New York, NY
July 2019 to April 2020
• Assisted senior technical support agents in diagnosing and resolving hardware and software issues for customers. •Documented detailed information regarding each customer interaction, contributing to the creation of comprehensive troubleshooting guides.
•Participated in training sessions to enhance product knowledge and stay updated on the latest technological advancements.
•Responded to customer inquiries on social media platforms, providing quick and accurate solutions.
SKILLS
•Proficient in technical troubleshooting and problem-solving
•Excellent communication skills, both verbal and written
•Strong familiarity with software applications, operating systems, and hardware components
•Ability to explain complex technical concepts in a clear and understandable manner
•Experience with CRM software and ticketing systems EDUCATION
BA in Graphic Design and Visual Arts
State University Of New York (SUNY)
January 2000 to May 2004 Skills
• Microsoft Database Administration
• Data Security, Backup & Recovery
• Azure SQL Database
• Windows
Languages
• English - Fluent
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