Customer Service Representative
Resume:
2013
2012
2010
2010
2004
OMAR IBRAHIM KHALIL
No 450 C/S PRP Bus Stop, Brigade Quarters, Kano State
+234********** adze7f@r.postjobfree.com
Objective
Dedicated and experienced accounting professional with proven qualifications and managing finances for competative commercial organizations. Seeking an opportunity to use my decade of experience to serve in a modern groups or organisations Experience
Jaiz Bank Plc
Cash Management Officer CMO
Manage incoming and outgoing cash effectively on a daily basis. Develop strategies to optimize cash position of the bank. Work with Head of Operation to predict cash requirements and cash positions in the volt and bank accounts through analysis of budgetary needs and financial reports.
Forecast daily cash position by utilizing cash deposit and withdrawal receipts. Analyze cash flow mechanism of the bank and prepare monthly variance report. Maintain integrity and accuracy in financial transactions and reports. Follow standard procedures to improve efficiency in cash collections, funds transfers, cash disbursements, month-end account closing activities, risk management and inter-departmental reporting. Swift Networks
Customer Retention Specialist CRS
Communicating with customers and sales representatives. Analyzing customer behavior and gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback and negotiating with customers to renew contracts and retain business.
Meeting with the sales team to propose customer retention solutions. Writing and presenting customer behavior reports as well as building positive relationships with customers and business associates
America International Insurance Company AIICO
Customer Service Representative CSR
Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Education
Bayero University, Kano
BSc ACCOUNTING
First Class Honors
Kaduna Refining and Petrochemical Company Ltd
Health, Safety and Environment HSE
Distinction
Asnim Computer Academy
Microsoft Office360 and Internet
Upper Credit
A&Y Educational Concept Ltd
Microsoft Office
Satisfactory
CentrePage Computer Institute
Advanced Diploma On CUDP
Upper Credit
The Lord's Academy
West African Examination Council WAEC
Distinction
Kaura Goje Special Primary School
First School Leaving Certificate FSLT
Distinction
Skills
Team building and Work
Listening to Details
Problem Solving
Decision Making
Language
Reference
Hassan Muhammad - Zenith Bank Plc
Quality Control Officer QCO
adze7f@r.postjobfree.com
Murtala Aliyu Ibrahim - AYM Shafa Oil and Gas Ltd
Zonal Manager
adze7f@r.postjobfree.com
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