Customer Service Human Resources

Michael Allen Nocie

PATIENT CARE / PATIENT TRANSPORTER

*** ***** **** **** *** 105, Hollywood Fl, 33021

************@*****.*** / (954) 773 - 2849

My name is Michael Nocie, Im 30 years old and I reside in South Florida. I have recently aquired my BLS Certification and Im looking to become a full time patient transporter. I have a passion for giving true care and support to others and I want to work in a professional setting. My main objective is to secure a professional position in patient care to help drive growth and deliver positive results. With my proven and certified skills in BLS and customer service I look forward to bring a positive impact to the team. I am highly motivated, adaptable, and commited to my continuous professional development, and I am confident that my dedication and drive will help excel me in this role.

Professional Experience

Barista Shift Supervisor Starbucks Nova 2022 - January 2023

•Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize and maintain staffing patterns .

•Served customers quickly and efficiently and created strategies to prevent delays and uphold store policy.

•maintained accurate inventory counts to meet customer demands, store management demands, and sustain operation.

•Assisted management with scheduling ordering, and the training of new hires.

Barista Starbucks Fort Lauderdale 2018 - March 2019

•Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize and maintain staffing patterns .

•Served customers quickly and efficiently and created strategies to prevent delays and uphold store policy.

•maintained accurate inventory counts to meet customer demands, store management demands, and sustain operation.

•Assisted management with scheduling ordering, and the training of new hires.

Produce Store Supervisor : Whole Foods Market 2014 -June 2016

•Rotated Produce On sales floor to guarantee optimal freshness and variety.

•Assisted management with product ordering, shipping, storing, stocking, labeling.

•Kept produce team operations in strict compliance with workplace standards and food and safety regulations to maintain a healthy environment.

•maintained produce area and kept produce storage area sanitary and clean.

•evaluated produce floor frequently to also assist customers or new employees.

Barista Starbucks Aventura 2012 - September 2013

•Greeted customers in a friendly and professional manner

•Created and crafted company beverages according to recipe and standard.

•Utilized sales techniques and strategies to build customer relationships and close sales, resulting in greater sales.

•Followed all store policies and procedures, resulting in fewer mistakes and improved customer service

•Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

Education

Diploma Sheridan Hills Christian at Hollywood Florida

August 2008 - May 2011

*Graduated with 3.12 grade point average and high honors

Broward College at Davie Florida August 2022 - Present

Studying business to learn the aspects of business knowledge, accounting, finance, international business, marketing, human resources, operations and project management.

Key Skills

•Microsoft Powerpoint, Excel, Word, Office

•Customer Service Leadership

•Team Oriented

•Computer Skills

•Communication

•Adaptability

•Ability To Learn Quickly

Accomplishments

* Received Purple Belt in Brazilian Jiu Jitsu

Volunteer

Volunteer and instructor at Jiu Jitsu school

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